Spotify pauses when it is time for adverisement break

[Wezwez88]

I dont have a subscription to Spotify. I have always  played spotify on my google nest with no problem at all and I  dont mind the ads interval. I live  in the UK and AROUND TWO WEEKS AGO i 've noticed that whenever i play Spotify it plays for the duration of time until the next advertisement break. When it is time for ads the app pauses. And It doesnt not play the ads. To solve this isdur I have to restart the app. This is happenig to my both nest devices not just one. Which  means its either a latest updare from google or spotify. I need some guidance of what to do please.  

[StephanieQ · Accepted solution]

Hi @Wezwez88,

Thank you for the update and for providing detailed information by answering the questions in your last post. I’m happy to provide more details regarding this matter.

According to our information, this appears to be an issue with the Spotify account itself. To isolate the problem, we suggest creating a different Spotify account to see if the issue persists. 

Let me know how it goes.

Best regards, 

Stephanie 

[StephanieQ]

Hi @Wezwez88,

Thank you for posting in the community. I understand that Spotify pauses on your Google Nest devices whenever an advertisement is supposed to play, failing to start the ad correctly. I appreciate you restarting the app to troubleshoot, and I’m here to help you get everything working properly again. 

To provide the best assistance, I’d like to ask you some questions:

• I understand this issue is happening with more than one device. Could you confirm what type of Google Nest devices you are having trouble with? (e.g., Google Nest Hub, Google Home, or Google Nest Mini.) You can use this article to identify them: Google Nest and Home device specifications. 
• Is the Google Home app up to date? Here’s a helpful article about how to Update the Google Home app. 
• Is the Spotify app updated to the latest version?
• Is your smartphone's operating system up to date?
• Could you provide the firmware version for your Google Nest device? For reference, you can see this article on how to check your Google speaker and display firmware versions and release notes. 

Any additional details you can provide will be very helpful.

Best regards,

Stephanie

[Wezwez88]

Hi Stephanie and thank you for your prompt reply. Here is what I did to both Google Nest hub (2nd generation)

I updated both of them by unplugging them  and plugged them back after a few minutes,

I tried to play Spotify on both but still the problem exists.

I do not now how to update spotify   , BOTH HUBS are connected to Spotify  from google home app - Services-music -spotify  (I can see it ...IT is ticked) 

Just to add , Spotify app on my Iphone works smoothly with no problems.

Now here is the technical part .. I followed your links and followed the steps .... I could not understand whether the hubs are updated to the latest versions or not..So I am typing them for you to have a look , if you don't mind.

Both hubs have the same technical information 

I) The kitchen Hub:

from the Hub itself (settings) 

Fuchsia version 29.20251023.103.2201

Software version : 69.100.5.860206886

Chromecasst firmware version  3.78.508739

From Google home app 

System firmware version  29.20251023.103.2201

Cast firmware: 3.78.508739

II) The Bedroom  Hub:

from the Hub itself (settings) 

Fuchsia version 29.20251023.103.2201

Software version : 69.100.5.860206886

Chromecasst firmware version  3.78.508739

From Google home app 

System firmware version  29.20251023.103.2201

Cast firmware: 3.78.508739

Thank you for your time and all your help

Wezwez88

[StephanieQ · Accepted solution]

Hi @Wezwez88,

Thank you for the update and for providing detailed information by answering the questions in your last post. I’m happy to provide more details regarding this matter.

According to our information, this appears to be an issue with the Spotify account itself. To isolate the problem, we suggest creating a different Spotify account to see if the issue persists. 

Let me know how it goes.

Best regards, 

Stephanie 

[RafaTabo]

Hello,

I’m having a recurring issue with Spotify on a Google Nest Mini 2nd gen (Country: Spain / Wi-Fi: 2.4 GHz / Spotify: Free account linked via Google Home).

When I say “Ok Google, play music”, playback starts normally, but after a few songs it always stops at the end of a track. There is no error message and playback does not resume.

I have noticed that Spotify ads are never played anymore, which makes it seem like the playback is being interrupted before the ad break (just guessing).

The same behaviour started about 2–3 weeks ago in two different homes, with different Wi-Fi networks and internet connections, a Nest Mini 2nd gen in each home and different Spotify Free accounts.

I already tried:

• Unlinking and relinking Spotify in Google Home

• Logging out and back into Spotify

• Rebooting the Nest

• Reconnecting to Wi-Fi

• Updating Spotify
• Rebooting Nest Mini
• Linking another music streaming apps (Youtube Music doesn't stop playing music as Spotify does now)

The problem persists. What can I do?

Thank you for your help!

[HH22]

I’m really interested in getting an answer to this as well. It has been happening for years on all my Google Audio / Nests when listening to add-free Spotify, Youtube videos, and podcasts. I changed my internet provider thinking it might have been the issue, but no. I need to unplug the device each time to continue listening to music / podcasts… just for the same issue to reoccur a while later. It’s very annoying. Would appreciate help as well to resolve this. 

[pineapplescot]

I have been having the exact same problem over the last couple of weeks. Before this, I never had a problem - I remember Spotify playing continuously for hours.

[ByronP]

Hi Folks,

Thank you for reaching out to the community. I understand you’re having trouble with your Spotify Free account suddenly stopping on your Nest Mini (2nd Gen). Specifically, after using the command “Hey Google, play music,” the music starts normally but stops after a few songs without an error message. I know how frustrating it is when things don’t work as expected. I appreciate the troubleshooting steps you’ve already tried, and I’m happy to help.

For better assistance, please answer the following questions:

• Is the email address used for the Spotify Free account the exact same one linked to the Google Home app and the speaker?
• Could you please share a screenshot of how the Spotify account appears under the "Music" settings in your Google Home app?

Please keep me posted on your findings.

Regards,

Byron

[RafaTabo]

Hi, ByronP.

Thank you for your reply.

Yes, the email address used for the Spotify Free account is exactly the same one linked in the Google Home app and assigned to the Nest Mini.

I am attaching a screenshot of the Music settings page where the Spotify account link is visible.

 

Additionally, I have observed that, in some cases, playback resumes automatically a few minutes after it stops on its own, without any new voice command being issued.

Thank you for your help!

[HH22]

Hello, both my Spotify account and my Google Home account are under the same account. When I want to listen to Spotify on the Nest, I just pair them up. Thanks

[ByronP]

Hi HH22,

Thank you for your reply. I appreciate all the detailed information you provided. Based on your answers, please follow these recommendations:

Step 1: Verify the linked apps.

Make sure the Spotify app is correctly linked within the Google Home app:

1. Open the Google Home app.
2. Tap Devices, select your device's tile, and hold it.
3. Under Home control, check the Linked services section to ensure the partner app appears.
4. Once you have confirmed the linked services are present, synchronize your devices by using the voice command: "Hey Google, sync my devices."

Additionally, send a screenshot of the "Linked services" section so I can see how it appears in your Google Home app.

Please let me know how it goes.

Regards,

Byron

[Wezwez88]

• Hi Byron. 
  im sending two screen shots from  google home app. Like Raffa under services / music I have Spotify is chosen. But when I go to linked app nothing happens . I do not know how to link the app. 

[Wezwez88]

here they are 

[Wezwez88]

[StephanieQ · Accepted solution]

Hi @Wezwez88, 

Thank you for the information. The screenshots confirm that Spotify is already linked to your Google Home app. To troubleshoot this, I recommend unlinking the Spotify account by selecting "Unlink" and then re-linking it by following the steps in the previous post. If the issue remains, try testing with a different Spotify account. Please create a new account and check if the problem persists. 

Keep me updated. 

Best regards, 

Stephanie

[Wezwez88]

Hi Stephanie 

I followed your suggestion and registered with a new Gmail account and Spotify is working fine on both hubs, 

I will get back to you after a week to update you again (fingers crossed 🤞) so please do not close the thread yet. 

Thanks a million for your help . 

[StephanieQ]

Hi @Wezwez88, 

Thank you for the update! I’m happy to hear that registering a new account fixed the issue and that Spotify is now working on both devices. I’m glad everything is back to normal, so please feel free to reach out if you need anything else.

Regards,

Stephanie

[RafaTabo]

Thank you for the suggestion.

I created a new Spotify account and linked it to the Nest Mini, and playback is now working normally, so I appreciate the workaround.

However, this solution would require me to stop using my regular Spotify account, which I would prefer to avoid. Is there any explanation as to why my original account is causing this issue?

Is there any way to restore proper functionality with my existing Spotify account instead of having to migrate to a new one?

Thank you so much for your help!

[Wezwez88]

I agree with you , Many questions are going through my mind. Why Spotify is not accepting my original account? Why is it working perfectly with a new registered account? What happens if the same problem occured again? Do I need to register with a new third account ? It is ridiculous . 

[StephanieQ]

Hi @RafaTabo and @Wezwez88, 

Thank you very much for keeping me updated on everything you have been experiencing. I understand that many questions have arisen regarding this issue. From our side, we recommend transferring your music collection to the new account to ensure everything works as expected; additionally, for further information, please contact Spotify Support.

Best regards,

Stephanie

[Wezwez88]

UPDATE: (A week later)

Spotify is still working smoothly no pauses at all. 

So Stephanie's suggestion is right....... Re-register to Spotify with a new email account (preferably a google account) 

Thank you, Stephanie

[StephanieQ]

Hi @Wezwez88, 

Thank you for the update! I’m glad to hear everything is working as expected. Please don’t hesitate to reach out if you have any further questions!

Best regards,

Stephanie