Stereo pair connection issue with 2 Nest Minis

[AKHawkinson]

I'm either being told by the left speaker in the pair:
"I can't connect to the other speaker in this pair, make sure it's connected to power and WiFi."

I have tried this person's fix with no success.
I also tried this "new room" fix with no success either.

Other things I have tried:

• Unplugging the power cord from my router, followed by the Nest speakers. 
• Plugging them back in after 2-3 minutes. 
• Restarting my phone.

Also to note:

• The "stereo pair" doesn't show the option to Separate stereo pair in the settings menu.
• Intermittently there is an (unusable/bugged) duplicate of the stereo pair under a new heading called Local Devices
• I cannot even play both speakers separately at the same time. But I can play a different device (smart clock) and 1 nest mini at the same time. (Done through the media screen)

Things I will mention just for the sake of clarity:

• They are both on the same (specifically) 2.4GHz wireless network
• My phone is also on the same 2.4GHz wireless network
• WiFi connection is stable
• Router identifies them fine
• Spotify (app) can identify and play to the separate nest minis fine
• Spotify (app) can identify the speaker pair sometimes
• I went through all steps and methods in both threads hyperlinked above at least twice

[felix-tran]

having the same issue. done resets also.

[felix-tran]

I somehow solved it.

Reconfigure my router to split up 2.4ghz and 5ghz on separate SSID.

Reset both mini and setup both on 5ghz in same room.

Pair sterero.

[AKHawkinson]

I've got a similar thing going with 2.4 & 5GHz on separate SSIDs. Will double check using 5GHz as I was primarily using 2.4GHz when testing. I'll update the thread once I'm done.

[AKHawkinson · Accepted solution]

Alright. Along with @felix-tran's suggestion and some extra steps on top of the "new room" method I mentioned in the original post, I have managed to get it all working.

I will outline the steps I took from start to finish for future reference and to hopefully help others with this issue.

1. Factory reset both devices.
2. Connect phone/tablet to a 5GHz network.
   (In my case a 5GHz SSID separate from the 2.4GHz SSID set up through the router config) 
3. Begin set up of the first device.
   1. When prompted to select a network make sure to select the same 5GHz SSID as your phone/tablet.
   2. When prompted to add to a room, scroll to the bottom and create a New Custom Room.
   3. Complete setup of your first device.
4. Begin set up of the second nest mini.
   1. Again, when prompted to select a network make sure to select the same 5GHz SSID as your phone/tablet.
   2. When prompted to add to a room, scroll to the bottom and create a ANOTHER SEPARATE New Custom Room.
   3. Complete setup of your second device. 
5. Begin Stereo Pair setup
   (I usually wait about 1-2 minutes before beginning this step)
   
   1. Open one of the devices in the Home app.
   2. Tap Settings  > Audio > Stereo pair and begin setup.
   3. Continue setup until you are prompted to choose a room.
      Create a THIRD Separate New Custom Room.
   4. Complete Stereo Pair setup.
6. You may now move your new Stereo pair to any room of your choosing, and remove the 3 rooms created during setup.

[Wonka]

I am considering buying a Google Nest Audio or buying a pair for watching TV and movies with! I see that they use bluetooth and I was wondering if it is a good decision to buy them for entertainment (i.e. Movies, TV, Netflix, Youtube, etc.). 
Has this issue been happening to you? When did it start and were there any solutions or fixes?

[Muddi]

Hi there,

Appreciate @felix-tran for helping here.

@AKHawkinson : Sweet! I'm happy to hear that your issue is now resolved. Thanks for updating the Community forum of your resolution — it's a big help! If you have any updates or just a discussion topic, feel free to start a new thread in the community.

@Wonka: Good question! Please note that we do not recommend using the Nest Audio as an external speaker for TV because it's not officially supported.

Cheers,
Muddi

[AKHawkinson]

Hi @Wonka, if you're looking for a smart capable speaker I'd suggest looking at SONOS as they are better suited to that application. Along with having great sound quality, they work with Google Assistant/Google Home so it will allow you to control it that way as well as through the SONOS app and whichever device it's connected to (if the device supports that).

[Muddi]

Hey folks,

It's been some time since this thread was updated. Does anyone here need assistance?

@AKHawkinson: Thanks for for the input.

Cheers,

Muddi

[LovelyM]

Hello everyone, 

I want to ensure you're all sorted out. Don't hesitate to inform us if you have other questions or concerns.

Thanks, 
Lovely

[LovelyM]

Hi all, 

We haven’t heard any updates from you. I’ll go ahead and lock this thread within 24 hours. If you still need assistance, feel free to start a new thread in the Community and we’ll be happy to help.

Best, 
Lovely