Stereo pair not always working when going from mono

[moby5000]

Morning. When I start a music on my nest mini and then put the music on the pair speaker nest audio through the app, only one speaker will work. But when I start the music direct on the pair, both speakers works. It seems that when I start in mono, it stays in mono. Can you please have a look and make sure it doesn't happen anymore? Thank you 

[Dan_A]

Hi moby5000,

This is not the experience we want you to have; let us help you. A few questions:when did your issue begin? Were there any recent changes made?

It would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord from your router, followed by your Nest speakers.
2. Plug them back in after 3 minutes.
3. Restarting your phone might also help.

If the behavior is the same, you can add a stereo pair to a speaker group. The stereo pair acts as a single device within that group, adding your Nest Mini, makes it a speaker group.

For more information about speaker pairs, click here.

Best,

Dan

[Dan_A]

Hey there,

I wanted to follow up and see if you still needed help. Please let me know if you still have any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan