07-10-2023 04:05 PM
Hello, I’ve just got my best mini about a month ago, and it’s been great so far. That being said, in the past week I’ve been hearing this sort or popping or cracking sound, similar to what you would hear if you had dust on a vinyl record and tried to play it. I haven’t heard it happen when the assistant is responding to me, but they don’t happen on a schedule or anything, more randomly. I’ve unplugged it and plugged it back in, rebooted it through the Home app, and tried plugging it into a different outlet. I’m pretty sure it’s not my wifi, and I’d like to avoid a factory reset if possible but I’m running out of options. Any help?
Answered! Go to the Recommended Answer.
07-17-2024 05:37 PM
Hey everyone,
Our recent firmware update 3.73 has reached 100% rollout, and with it comes an update that should resolve the "popping noise" that many of you have described in this thread. If you are still experiencing this issue, please confirm that your devices and Google Home app are up to date. If the issue persists, please reach back out here with as much detail as you can provide and I'll make sure the team is aware.
Thank you all for the patience.
Kelan
11-11-2023 08:26 PM
Don't be foolish. Don't give Google your money. They have enough and they're effectively burning it.
11-19-2023 02:19 AM
We need to know if this is a hardware problem that affects some of the Google nest ecosystem, or a general software bug that will be resolved...
11-19-2023 01:18 PM
Any updates? It still happens with "ultrasound" off. Both of my Gen 2 speakers. My OG Google Home from way back in Nov 2016 is still working fine and does not have these popping sounds.
11-20-2023 01:47 PM
11-22-2023 03:29 AM
Same issue here, this has been happening since I bought my Google Home Nest device.
Any updates?
11-28-2023 01:27 PM
No fix yet after many months?
12-15-2023 11:00 PM
What is the update on this? I just bought a Google Mini Nest from Target 5 days ago, and it is doing the popping noise. So I decided to order one directly from the Google store, it arrived today, and it also is doing the popping noise. This is very frustrating, as I have an older model I love (probably 5 years old), and doesn’t make this popping noise.
12-17-2023 05:35 PM
Can i assume that the "older" device is a Google Nest Mini 1st GEN?
12-17-2023 11:31 PM
12-18-2023 05:55 PM
You can see if it's different from the latest one (they have many differences)
12-17-2023 09:34 PM
There won't be any update. So everyone needs to stop asking.
Perhaps if you start your own thread and link to here, there might be a solution. This thread should be locked because it has an official "answer" as selected by the original poster: @limuremu but it's now just a sound board.
There's nothing more frustrating for both mods, readers, and posters trying to help others than those who refuse to put in any effort and read the existing comments before posting.
12-17-2023 10:25 PM
Aren’t you a cheerful one jumping on someone you don’t know. Parents must be proud. Shannon - you have every right to ask. Don’t let a sad little person ruin your day.
12-17-2023 11:00 PM
All, we're all trying to get Google's attention. I believe that Hmm_8888 is pointing out that venting on this thread is pointless as the moderators are not monitoring this thread anymore. We need alternative ways to get their attention like sending feedback through the device as marcolopes suggested.
12-17-2023 11:30 PM
Thanks 🙂
12-17-2023 11:32 PM
12-18-2023 05:54 PM
I will KEEP asking and posting UNTIL GOOGLE resolves this PROBLEM! Period!
12-21-2023 08:21 PM
Any updates?
12-22-2023 04:49 AM
Unfortunately it would take a Christmas miracle.
01-04-2024 10:02 PM
Any updates?
01-05-2024 12:48 PM
Is there any resolve on this issue? Two of mine started doing this as well..
01-05-2024 02:13 PM
The problem is still there is the latest firmware...
Hell, one of my devices is still in the previous firmware (serial number and MF Date just close to the other one that was paired in STEREO!... go wonder...)
01-09-2024 09:45 AM
Hi Muddy,
It stayed silence for a while. Any updates ?
01-09-2024 04:23 PM
Try to answer in this new thread also: https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-Nest-Mini-charcoal-Gen-2-frequen...
01-28-2024 01:13 AM
This is not an answer that provides help, please remove the green flag !
Thanks.
02-01-2024 04:11 AM
What is the update here? It's been 4 months since anything was posted here by a verified user, and surely if the team have been looking at this since July they'd know if it's fixable or not by now?
02-02-2024 01:14 PM
Hi Muddi!
We've been having the same popping/crackling issue with our two Google Nest Audios, even after getting a new one completely replaced. I am in an apartment with strong Gigabit internet, a top of the line modem with wifi. We do use Hue Lightbulbs hubs, otherwise the only thing on wifi during the day is our cell phones. The popping is random and some days happens very often and other days it's spaced apart, but it occurs on both of our speakers, even when unpaired and set directly next to our wireless internet modem. I wanted to flag that this isn't only a problem on the mini's, but maybe there's another thread about this for full sized Google Nest Audio. There are a handful of threads on Reddit with users having the same problems as us. We really hope there is a software solve soon so we can keep our Google Home Nests! Thank you.
02-02-2024 04:44 PM
this sucks. I literally just bought a Nest Audio for better sound quality.
1 of my 4 minis (1st and 2nd gen) is popping, that's how I found this thread. not impressed that this issue might extend to the bigger brother too.
for what it's worth, turning off the ultrasound sensing made the popping much quieter and much less noticeable.
02-02-2024 04:49 PM
Regarding what you said about ultrasound setting, it is also what I experience.
May I ask you to do something. This popping is only impacting the 2nd gen, so let's drop the 1st gen for the time being. Are all of the 2nd gens popping for you? Could you share the firmware numbers for the popping ones and the non-popping ones? I do have a suspicion that this is caused by a specific firmware version, but I don't think this is something this thread has concluded. Thanks.
02-02-2024 05:05 PM
I saw that only gen2s are affected. of the 2 gen2s, one's misbehaving.
if it helps..
System firmware version: 384934
Cast firmware: 2.58.384934
02-02-2024 05:08 PM
Thanks. What is the firmware of the gen 2 that's not popping?
02-02-2024 05:16 PM
good point. turns out they are identical.
System firmware version: 384934
Cast firmware: 2.58.384934
02-02-2024 05:25 PM
Sigh. If you also notice popping on the non-popping one please update us. I wonder what could be different between the two units.
02-02-2024 10:14 PM
Here I have two Nest Mini 2nd gen. that are still with sys fw. 375114, cast fw. 2.57.375114, both are popping.
02-03-2024 03:10 PM
That's the last "official" listed firmware.
Yes. It pops! https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-Nest-Mini-firmware-384934/m-p/58...
02-03-2024 03:09 PM
They both pop!
User is not aware (still!)
02-03-2024 03:08 PM
That's the unofficial UNLISTED firmware!
I have that on 2 of my devices.
I have the previous firmware on 1 of my devices.
THEY ALL POP!
02-03-2024 03:07 PM
I believe ALL the 2nd gen will pop, users are just not aware of it.
But YES, sharing the firmware of all devices will help.
About firmware issues, please follow this topic! https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-Nest-Mini-firmware-384934/m-p/58...
02-03-2024 03:04 PM
Nest mini 1st GEN is popping? That's the first report!
"turning off the ultrasound sensing made the popping much quieter" - on WHICH device? It doesn't do anything on the Nest Mini (2nd Gen)
02-03-2024 03:02 PM
Google offered me a replacement for ONE of my devices...
I asked if they were assuming a HARDWARE FAULT and WHICH devices / production dates are affected.
NO RESPONSE (this came from direct tech support)
So... if they ask to SWAP, they are just trying to fool you!
NO REPLACEMENT WILL resolve this huge problem!
02-14-2024 04:19 AM
All four of my nest minis do this, including the one I bought for my mum which is at a different location and on a different wifi network.