Strange sounds and unresponsive assistant

[Vlad18c]

I have my hub2 for 2 months but lately acts strange. It will not respond to most of the commands, won't start routines, "next song" commands and many more. Sometimes it gives weird feedback noises like sneezing, broken circuit sounds, glass breaking sounds.

Is this like a virus or something? i couldn't find anything online about this problem. I uploaded a video with the issue in the following link

https://drive.google.com/drive/folders/13BHkS75naMBnWudb1qZyRuAIJa3w_0lx

Thank's in advance and sorry for my bad english

[Ivan_R]

Hi Vlad18c,
 
Thank you for posting. I'm sorry to hear that your Nest Hub Max is acting strange. Help's here.
 
Please try the following troubleshooting steps to fix the issue:
 
Step 1. Reboot your speaker or display:
 

• Disconnect the power cable from your device.
   
• Reconnect the power cable.
   

Step 2. Make sure your device recognizes the hotword:
 

• Say “Hey Google” to your speaker or display. Check if the LED dots on the top of your device spin or blink, indicating that it recognized the hotword.
   

Step 3. Make sure your device recognized the question correctly:
 

• Ask your Assistant the question again.
   
• Say "Hey Google, repeat the question" to make sure your Assistant understood you correctly.
   
• If it's still not recognizing the question, try to speak slower or try another question.
   

Step 4. Adjust the hotword sensitivity of your device
 

• If your speaker or display often has trouble activating when you say “Hey Google” or "Ok Google,” you can adjust how sensitive Google Assistant is to “Hey Google.”

Let me know if that works. 

[Vlad18c]

You can tell from the video that the assistant recognizes perfectly the question. Tried factory reset, reboot, nothing worked. Now it's basically a useless photo frame. I expected more from google

[Ivan_R]

Hi Vlad18c,

Thank you for following the steps, and I'm sorry to hear that It didn't work, in that case we would recommend to contact us by using this contact form because we need to get more details to provide you a better assistance

Regards

Ivan