@dkstockert
Google Nest seems to rely on a Google database (perhaps from Google Maps?) that specifies a timezone for each address in the world. That database has errors in it. Google Nest seems to have no process for correcting such errors in its database, or even for acknowledging that there is such a database. In fact, some Google Nest Support staff act as if there is no such database, and instead tell the customer to factory reset their device in a futile effort to correct the problem; as a result, the problem does not get resolved.
Over the last couple of years, I've seen other posts from other customers in other parts of the world whose home addresses are also assigned to erroneous time zones, who also could NOT get Google Nest to address the issue. The only time I know of where Google Nest did address the issue was when much of Mexico discontinued daylight savings time, and even then it took them months to correct the problem.
Currently, some customers in border cities in Mexico have incorrect time zones, and Google Nest has not corrected the problem, or even acknowledged it (https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Wrong-time-zone-DST/m-p/605559).
Customers in Queensland, Australia have had the same problem for years, and based on a new post, Google Nest has still not corrected it (https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Display-show-incorrect-time/m-p/604686).
Google Nest Support, can you address this problem?
