Suddenly stopped recognising commands for me for lights

[dashdotian]

All of my devices (speaker, displays and phone) have stopped responding to light commands for my specific voice match.

"turn the lights off" -> "sorry I don't understand"

• Other users in the household can adjust the lights without an issue
• Routines don't work for me either if they involve setting lights
• If I do a funny accent (so it doesn't match my voice) then it works without issue
• If I say "set the brightness" it works fine
• "turn the lights off" "turn the loft lights off" "turn the lights to 80%" all fail
• I have removed and re-added voice match
• I have removed and re-added personalisation
• I cannot remove myself from the household due to me owning a lot of the routines
• I recently added a new account to my phone - could it be related?

[dashdotian]

This also breaks all of our routines

Image of home not making sense for reference

[santosd361]

yes that started yesturday when i was cooking i told it to set up a timer and wont do it same screen when i tell to turn of the lights. they need to fix this i call them and not working. 

[dashdotian]

New update. It appears that the word "light" or "lights" is what upsets it. If I use the device name alone it's ok. This breaks "turn the lights off" etc.

[santosd361]

same problem plus when i tell it to set up a timer still keeps asking for how long and thats not all. its giving search results when you ask it to do something i think google mess something up. they need to fix this is not acceptable. when you give a comand it gives a search result and that is not what i ask. can even turn off ligths. something with the assistan program is not there and is using google sear voice instead. 

[HK_Wombat]

It also started for me yesterday. Some times it works but mostly just goes to search

[emuneee]

Yep, its broken for me to on all of my Google Home's and my Pixel 6:

• turning lights on/off (says I don't know how to help with that)
• trying to trigger a routing (says I don't know how to help with that)
• adding items to my grocery list (takes me to a google search)

[mhazzard1]

Has anyone found a solution to this problem?  I have 2 Google Homes, 4 google minis and two Lenovo clocks. None of these will control lights  I keep getting "Sorry, I don't know how to help with that."  Will play music.  The Google Home App on my iPhone still works.

[blue_dragon]

I have the same issue. If use the name of the light without the "light" part, it works, Must be something on the back end that google pooched

[mhazzard1]

Probably updated something and now we a.ll must suffer

[gregba67]

Same thing with mine.  When I use the turn on and turn off commands it gives me the I don't understand response.  Though I can manually turn on and off lights with the screens.

It just started a couple of hours ago.  Pretty useless without the voice commands to turn lights on and off

[DavidDalrymple]

Routines not working here either.

[TimG1970]

Not working here as well. 

[gregba67]

They probably did an update and broke it.  Most of my other voice commands work.  Playing videos sportify, setting timers, etc.  But the light thing is no good.

[gregba67]

Does anyone know if there's a direct connect for support, I went to the support center Canada, and it just goes round and round to the trouble shooting stuff, but there's no direct contact option.  You'd think there would be a support center.  Even when you get to the chat for support its only for store orders. 

[gregba67]

k all, I finally manged to find a way to talk to Google, they informed me that this is a known issue that they're working on.

[mlongbsa]

I don't know how you break the only things Google is partially good at doing; setting timers, routines, and lights. All 3 are broken so I have 64 lights that won't work. Sad times. Come on Google just role back to your previous production code and get this operational. It's not rocket science. 

[dashdotian]

I updated all my routines to use the word "brightness" instead of "lights" when adjusting how bright. To turn off/on I use the checklist option.

A response from a Google rep would go a long way.

[Santosdominguez]

Call them for suport. The more people call and make public they will fix it. I have send email to news places so they can look info it. Because am sure they are thousands of unhappy customers. 

[dashdotian]

Within the last thirty minutes the issue seems to be resolved.

[gregba67]

Yeah, mine seems fine now, when I talked to Google, it sounded like they were getting a ton of complaints about the issue, so good on them for fixing it that fast.

[dashdotian]

For future reference. How did you call them? It wasn't obvious to me.

[Muddi]

Hey folks,

Just checking in to see if anyone is still experiencing issues controlling their smart devices using the Google Home/Nest devices. Please let us know by updating this thread, and the community will be happy to help.

Cheers,

Muddi

[gregba67]

My seems to be fine now.  Thanks!

[Muddi]

Hey Gregba67,

Appreciate the update. I'll lock this thread now as the issue is resolved. Feel free to open a new one if you happen to encounter some issues or if you have more questions in the future.

Cheers,

Muddi

[santosd361]

in the right top were you select your acount inside the google home app on Iphone you go to the top right corner were it shows your account and shows you a list of option got to the the one that has help and click on it from there go all the way to the bottom were it has the option  contact us and follow direction i normally have them call me option. 

but all my stuff is working, assistant can sink and do its job as of today right now. 

[Muddi]

Hey folks,

Thanks for sharing feedback here and giving us details about the issue. I know this must be a bit frustrating to deal with, as it's important to be able to control your smart devices via voice command using your Google Home/Nest speakers and displays.

Our team received similar reports yesterday. However, we're unable to reproduce the issue. Rest assured that the team is looking into this issue at hand, and we appreciate those users who keep on updating this thread to report the status of their devices. 

Moving forward, we're glad to know that this was resolved for some users. If in case you still have the same issue - please feel free to respond on this thread so we can assist you further. Also, for those users asking how they can contact our support team, you can follow the steps provided by santosd361, or you can also go to this link and fill up all the info needed, and you'll be connected with our support team.

Cheers,

Muddi