Syncing Issues <insert phone model here> is not setup

[AshTray900]

I constant get the reply syncing 4 providers "smgXXXX" (my phone) isnt available you might want to try to set it up again.

this is an android phone i used, i got the issue and it still gave me the error, however the 4 providers sync just fine but it complains about a phone, a phone at the time that worked just fine with the google home.

Now this android phone has been replaced with an iphone, i have signed out of all accounts on it, and also signed out from all the accounts related to it on "my devices" listed under google on the web.

The issue persists, this is highly annoying even though everything appears to be just fine. Its some kind of phantom that wont go away.

the thread in the link below looks to have been locked despite many pleas from the community to not lock it, or for whatever reason i cannot reply in it and i see padlocks. This appears to be the same related issues everyone is having

Error message when syncing devices - Page 2 - Google Nest Community

[Dan_A]

Hi AshTray900,

I'm sorry to hear about the trouble you're getting ― let's check it out. What are the Nest speakers affected by the message? Are the devices still physically available in your house and on the Google Home app? Since you have also signed out of all accounts related to "my devices" listed on your Google Account, how about if we try to use a different account instead? Re-install your Google Home app and set it up under a different account but it would help a lot if it's under a Gmail domain.

Tell me how it goes.

Best,

Dan

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Dan

[AshTray900]

Sorry late reply, it’s not the best speakers, they all say that, and using another account isn’t really an option.

I am aware that erasing the entire home and using a fresh account will surely resolve the issue but that is not a route I am going to take.

it’s literally a ghost device in the home or the Google account

[Mlabrador]

Hi AshTray900, 

Chiming in — I'm sorry that you had to go through this and I understand how you feel. Could you try these steps below? 

1. Go to https://goo.gle/3aFSuU8

2. Click your profile at the top right corner 

3. Choose Library & devices 

4. Go to devices 

5. Uncheck your old mobile phones

6. Reboot your Google Home 

7. Ask the Google Home to sync all devices 

Appreciate the help, Dan_A. 

Keep me posted. 

Best, 

Nikki 

[AshTray900]

I checked that, the only devices still showing there are my two nvidia shield devices. I had not seen that particular menu before. Last time I went to a devices window I had my iphone and iPad as well, did see the android phone  and removed / disconnected it there. It’s a gremlin for sure

i tell you what triggered it, for a moment in time the Google assistant app on the phone was broken, it kept wanting an update and wouldn’t function even though it was up to date so I installed “google assistant” and reinstalled it, then this ghost just showed up, like it had two links to the old phone, a defunct one and the new one, of course since it was an app problem it didn’t solve the update issue, this was later resolved in a working update. Since then I’ve been haunted by the soul of my galaxy s10 lol, that’s the model it complains about not being able to sync, smgxxxxx something, looked it up and it was the model of a galaxy s10

[Princesss]

Hi AshTray900,

I appreciate all the info you've shared. Our team is already aware of this and looking for ways on its stable fix. Meanwhile, we'd like to ask you to send a feedback by following the steps here: https://goo.gle/2NvQG6R

Let us know if you have questions.

Best,

Princess

[Princesss]

Hello AshTray900,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
 

Best,

Princess

[Princesss]

Hi there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess