Nest Hub's bluetooth speaker output doesn't sync with video playing on its display

[Excite]

I've tested this on the mini Hubs as well as the Max with various bluetooth headphones and speakers paired as the default audio device. 

The issue is identical across the board: audio is absurdly ahead of the video, to the point that it's unusable. This happens on every Hub, paired with every bluetooth audio device, using every video streaming service. 

The internet seems oddly silent for something this badly broken. Is there a setting I'm missing? 

[Jake]

Hey there,

Sorry for the late reply. I wanted to follow up and see if I could be of any help. I found an article with some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Excite]

No, the problem happens between Bluetooth headphones and a display. There is no group involved. 

[Princesss]

Hi there,

Thanks for clarifying. Have you already tried to unpair your Google Nest Hub from your headphones? Delays are normal especially when playing a video.

Speaker delays vary between different models.

The following are typical numbers for specific categories:

• Speakers: 0-40 ms - typically no delay
• Soundbars: 0-80 ms - inherent delays are common
• Receivers: 0-70 ms - inherent delays are common

Note: The above numbers provide some common values. Some models' delays may be outside of the typical range.

Hope this helps.

Best,
Princess

[Princesss]

Hello there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

[Excite]

The delay is over 500ms. 

Unpairing and repairing does nothing 

[Princesss]

Hi Excite,

Sorry for the late response. Are you also experiencing this when connecting it to other device and playing audio instead of videos?

Best,

Princess

[Princesss]

Hi Excite,

Chiming in-- have you had the chance to see our response above? Let us know, otherwise we'll be locking the thread shortly.

Best,

Princess