HELPPPPP I’m trapped out of my device. I tried to change the WiFi and I accidentally deleted it and now it won’t let me set it up as it says it is owned by another user and now it is not there on the home app to reset because I deleted it
To resolve, you'll need to use the physical factory reset process. On the back of Nest Hub Max, press and hold both volume buttons together for about 10 seconds. Your Nest Hub Max will let you know that it's resetting. Once reset, you'll be able to set it up again with your new Wifi network in the Google Home app.
That certainly hasn't been easy for you and I'm jumping in to ensure everything is good here. Have you seen davidking's response? Let us know of the answers so we could take a closer look at them.
I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
