Tapping on clock screen not working on Nest Hub

[edwin1011]

I have three Google Nest Hubs and they are all having the same issue. I can not get out of the clock screen. Tapping the screen does nothing.

I am able to swipe the screen successfully, and swiping up from the bottom allows me to control the hub. But I am unable to get out of the clock screen and the only fix is to unplug and plug the hub back in. All voice commands still work.

I opened a ticket with Google Support a month ago but have not received any solution. Does anyone here have a fix? Thank you.

[MplsCustomer]

@edwin1011 

Could your issue be related to this one?

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Weather-data-on-2-Nest-Hub-fullscreen-c...

[Princesss]

Hi everyone,

Thanks for reaching out.

@MplsCustomer, thanks for your help.

@edwin1011, could you please confirm if the issue you're experiencing is similar to the thread posted above? Also, could you please provide the cast firmware version of your Google Nest Hub?

To check which firmware version you're on, follow these steps:

1. Make sure your mobile device or tablet is linked to the same account as your speaker or display.
2. Open the Google Home app .
3. Touch and hold your device's tile.
4. At the top right, tap Settings Device information.
5. Under "Technical information," find Cast firmware: X.XXX.XXXXX.

Looking forward to your response.

Best,
Princess

[edwin1011]

Yes, the issue sounds similar. In my case, the screen just dies and does not respond to taps -- only swipes. I either have to unplug/plug my devices or "wake" them via the Google Home app.

The firmware version for all 3 of my hubs is "Cast firmware version: 1.60.305621".

[Princesss]

Hi edwin1011,

Thank you clarifying. Have you already tried to perform a complete reset to your device?

Best,

Princess

[edwin1011]

yes. I have done that and I have also tried all of the things that others have mentioned. the problem persists.

[Princesss]

Hi there,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

[Princesss]

Hi there,

Chiming in-- have you had the chance to fill out the form?

Best,

Princess

[Princesss]

Hi there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess