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Technical problems

AlexAslan
Community Member

Any type of video I try to play has the colors inverted, the platform itself, as well as the picture are perfectly fine, but any video I play on Google is inverted

 

3 REPLIES 3

frances
Community Specialist
Community Specialist

Hello AlexAslan,

 

Thanks for your post. Oh no! Having display issues is not great to hear. I understand your concern and would be more than happy to help find a solution. First, I have some questions to get a better understanding of this situation. 

  • Which Google device is this post in regard to? (model name, generation number)
  • Does the device have this issue all the time? Or only when you're playing media?
  • Does your device power on and work normally besides this issue?
  • Could you please describe what you mean by inverted? Could I have some more details or a photo?
  • What troubleshooting steps have you tried so far?

I look forward to your response, thanks. 

 

frances
Community Specialist
Community Specialist

Hi All,

 

It's been a few days since we have heard from you. Just checking to see if you have any other questions or concerns. We're here to help!

frances
Community Specialist
Community Specialist

Hi All,

 

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.