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Telstra Gen 3 modem won’t connect

Community Member

Hi everyone 

we have just been given the Telstra Gen 3 modem, dual band.  I have set up a Guest Network on 2.4ghz to use for my google speakers and hubs but no matter what I do it just won’t connect, using google home app it connects to the speaker but then at wifi part it says connected then a message pops up saying something went wrong check you have sharing on which it is no matter what I do it won’t connect BUT if I don’t use a guest wifi network and use the normal 2.4ghz connects without an issue 

why won’t it work with a guest network? The password is correct it lets me connect my iPhone an search the web but just won’t connect to ANY of the google speakers 

many suggestions 


Platinum Product Expert
Platinum Product Expert

I moved this thread to "speakers and displays".

I'd try to factory reset your Nest devices before trying to reconmect to the new Wi-Fi.

Also, since iOS is mentioned:

Make sure the device used for the setup process with the Google Home app have no VPN enabled/ connected; not any 3rd party product, nor the "Apple iCloud Private Relay" ( ).

Make sure the Google Home app has been granted permission for "local network access" ( ).

While doing work with the Google Home app, make sure following settings is disabled:
• "HTTP Proxy" ( ).
• "Limit IP Address Tracking".
• "Private IP Address", also known as "MAC randomization" ( ).

I don't work for Google.

Community Specialist
Community Specialist

Hi Gainey,


I'm jumping in to ensure everything is good here. Have you seen olavrb's response? Let us know of the answers so we could take a closer look at them. In addition, when setting up your Nest speakers, turn off your mobile/cellular data and if it's an iOS device, enable Bluetooth.


Check out this guide for more information about its requirements and troubleshooting.


Keep us posted.




Community Specialist
Community Specialist

Hi there,


I just wanted to follow up if you were able to try the steps provided. Please let us know as we would be happy to answer any questions you may have.



Community Specialist
Community Specialist

Hello there,


We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.