Google home mini has suddenly starts saying "the mic is off" and a second later saying "the mic is back on". I have checked the toggle switch for debris. It is clear. I have also did a reset. Still does it. This particular mini sits on an upper shelf in our dining room and isn't handled often if at all so unsure why it has randomly started to do this. Any help would be greatly appreciated!
Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. For reference, your case number is 2-4357000031712.
Kindly,
Ai
Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
My Home Mini is still not able to accept voice commands - the 4 orange dots constantly display across the top regardless of the microphone switch position.
Why would this happen suddenly when the device hasn't moved from the spot I had placed it in? No bumps, no drops - just one day decided to quit on me.
Everything i found online said the switch had gone bad so the home mini went in the trash. So I guess at the very least it's no longer an active annoyance
I am truly sorry for the trouble and frustration that you are having with the device. I understand that is not the most ideal situation, and I am more than happy to assist. Since you have exhausted all troubleshooting steps, I would like to escalate this to a higher team.
If you could please fill out this form, our Team would then be in contact with you for additional support. Please let me know if you have any questions from here as well.
I wanted to check in and see if you are in contact with our Team. Please let me know if you have any questions from here, as I would be happy to review.
If you are running into the issue still, I would recommend filling out the form above. This would then get you in touch with our Team for further support. Please let me know if you have any trouble filling that out, as I would be happy to review.
I wanted to check in with you, and double-check that you are in contact with our Team. Please let me know if you have any questions, as I will be locking the thread soon to keep content fresh.
No, they took forever to respond to me so I just gave it away to someone who thought they could fix it. I did see a YouTube video showing how to remove the faulty switch but once they started removing the teen tiny motherboard, I was uninterested.
I have google mini. . And i am facing the same issue from past few days. Have tried resetting it, but the issue continues to persist. Can anyone help about this issue please ?
It seems to be a hardware problem with the mute switch. I am just speculating here but the devices which caused this problem for me were the devices that I kept on my windowsills. This might not be the case for you. It might be a complete red herring. I'm wondering if it has to do with condensation getting on the switch and causing it to short out. In any case, I ended up throwing the devices away and buying new ones. It pains me to have to throw away and otherwise perfectly good piece of technology, but I'm not handy enough to replace a switch and the problem never resolved itself.
I have a similar problem. Mine in the last couple hours has said the mic has been turned off. The mic has been turned on. I've been sitting in the same spot and can see it so unless dust is messing with it, I'm guessing its crappy hardware! It'll be going in thw garbage if it keeps it up and I have no real need to replace
