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The mic is off...the mic is back on

CassThorn
Community Member

Google home mini has suddenly starts saying "the mic is off" and a second later saying "the mic is back on". I have checked the toggle switch for debris. It is clear. I have also did a reset. Still does it. This particular mini sits on an upper shelf in our dining room and isn't handled often if at all so unsure why it has randomly started to do this. Any help would be greatly appreciated! 

6 REPLIES 6

ai
Community Specialist
Community Specialist

Hi CassThorn, 

Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. For reference, your case number is 2-4357000031712.
Kindly,
Ai

Hazman
Community Member

Can I also piggyback on this issue?

We have 3 minis, and a nest hub, only 1 mini is experiencing this.

I did a factory reset, the issue still persists.

 

Help!!!!

kwizkid
Community Member

My Home Mini also suddenly started muting itself (rarely does it unmute itself - which makes the device useless).

I also did a factory reset but it didn't resolve the issue.

I spoke with support and they informed me the device is out of its warranty date so I cannot get a replacement.

Disappointing.

Hazman
Community Member

We have a pair that we're purchased directly from Google, at the same time.

One is fine, the other is faulty.

Evlas1013
Community Member

This is now happening to one of my minis as well. Was there ever a solution?

No, they took forever to respond to me so I just gave it away to someone who thought they could fix it. I did see a YouTube video showing how to remove the faulty switch but once they started removing the teen tiny motherboard,  I was uninterested.