Think i'm getting GTSD (Google Traumatic Stress Disorder) :(

[Shadow152]

We have a mixture of Google Home Mini and Google Nest Mini devices (4 in total) and we use them for controlling smart plugs and smart bulbs around the house, but over the last few months we constantly get "sorry there was a glitch" or "something went wrong, try again in a minute" but sometimes she will actually do as she's been asked and then get "sorry there was a glitch" about a minute later, i've tried resetting them etc but nothing seems to work and they are in legitimate danger of my partner throwing them out the window so any help is appreciated.

[Princesss]

Hi Shadow152,

Thanks for reaching out.

We're sorry to hear that you have to experience this with your Google Nest speakers. Since you've mentioned that you have tried performing a complete reset, there's few things I'd like to ask-- how far are your speakers from each other and from the router? Are they giving the same response to your commands every time you try to control your smart plugs and bulbs?

Let's go ahead and reboot your router simply by unplugging it from the power source for at least a few minute and plug it back. As soon as it is plugged back in, try saying "Ok Google, sync my devices". Once done, try to check if you will get the same response.

Let us know how it goes.

Best,

Princess

[Princesss]

Hi Shadow152,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest speakers and we'd be glad to assist you further.
 

Best,

Princess

[Princesss]

Hey there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

[Shadow152]

Sorry for the delayed reply, i actually thought i had replied, been mad this week as i'm getting married on the 13th lol.

I did the sync as you recommended but it didn't work, i thought it had for a few hours but then it started happening again 😞

[Muddi]

Hey Shadow152,

Congratulations! I can imagine how excited you are on your wedding day, just take your time and take the steps on your free time. I will keep the thread open for a longer time so you don't have to worry.  

Moving forward, for us to further isolate the issue try setting up one of your devices using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your speaker). Once done, check if your device will have the same behavior.

Keep us posted and good luck to your wedding!

Cheers,

Muddi

[Shadow152]

I've set up a couple of the devices to be on the hotspot of my tablet and unfortunately i still get the same issues 😞

[Muddi]

Hey Shadow152,

Thanks for trying. What is the firmware version of your devices? Also, do you have a different account that we can try to link on one of your speakers to check if they will have the same behavior?

Cheers,

Muddi

[Muddi]

Hey Shadow152,

It's me again. Have you had the chance to get the firmware version of your device? Also, have you tried using a different account on one of your speakers?

Cheers,

Muddi

[Shadow152]

These are the different firmware versions:
Main Bedroom: 281627

Second Bedroom: 324896
Living Room: 324896
Kitchen: 324896

I'll get one of the speakers reset and reconnected using my wife's account when she gets home at the end of the week.

[Muddi]

Hey Shadow152,

Sounds like a good plan! I'll wait for your update!

Cheers,

Muddi

[Muddi]

Hi Shadow152,

I don't want to be a nudge but I'd like to check if you were able to get your device working. Feel free to reach back if you still need help.
 

Cheers,

Muddi

[Muddi]

Hey Shadow152,

I haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi

[Shadow152]

Sorry for the late reply, we've been a bit overwhelmed between stuff needing done for benefits, banks, my Wife's driving license etc and have a few health issues as well, i've added the nest in our bedroom back with her account, just need to wait and see if it behaves or not with use.

[Muddi]

Hey Shadow152,

Get well soon!

I appreciate the update. No worries, I'll keep the thread open for 7 more days just to monitor your device. Feel free to update the thread if you experience any issues. 

Cheers,

Muddi

[Shadow152]

Hey Muddi, had my first few glitches tonight since adding it on my Wife's phone 😞

[Muddi]

Hey Shadow152,

Could you tell us more about it? Is her account connected to the Google Home? 

Cheers,

Muddi

[Shadow152]

My Wife's account is connected to our Google home system yes, i removed the device in the Home app, then i reset the speaker by muting and holding down the centre of the speaker on top, once it all reset i added it back via the usual method using my Wife's account on her phone.

[Muddi]

Hey Shadow152,

We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

[Shadow152]

Got the form filled out 🙂

[Princesss]

Hi Shadow152

Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon. 
 

Best,

Princess

[Muddi]

Hey Shadow152,

Just a quick update! We have sent you an email and one of our team is waiting for your response. Please check your inbox to confirm.

Cheers,

Muddi

[Juni]

Hi there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Regards,

Juni