Time-out issues with Verizon router and Wi-Fi?

[Tom-c-h]

Hi,

I recently had Verizon fiber optic installed and it came with a router that I thought was better than my previous Netgear Nighthawk, so figured I’d use theirs for free. Ever since though my Google devices (Hub, speaker, and mini) as well as the Google Home app have been experiencing significant timeout and lag issues to the point where I just get the “something went wrong” error constantly. Everything worked fine before Verizon! Is there a known issue with Verizon routers and a setting I can change? I’ve removed and re-setup each device several times. Resetting and rebooting the router numerous times hasn’t worked either. 

[Tom-c-h]

Thanks for the response, but did not work. Tried it three times with increasing time increments to 5 minutes. Have also tried turning off SON (read it somewhere) and re-adding the devices to a dedicated 2.4 GHz Wi-Fi network. Problem stubbornly persists! 

[JimiKendrix0908]

Hey there! Unsure if you’ve found the solution yet, but in case you haven’t here’s what worked for me. You’ve got to disable IPv6. Go to the advance settings for the router (mynetworksettings.com - login info is on the back of the router usually) and click on the advanced tab. Click on “Network Settings” on the left, click on “IPv6”, and on the right the first setting should say “Enable IPv6 support”, and switch that to off. Hope this helps!

- Ken

[Tom-c-h]

Yep that did it. Crazy. 
thanks Ken!

[JimiKendrix0908]

Absolutely! No problemo. What gave me the idea was actually diagnosing a problem with Disney+ of all things. I’ve had Fios for years, but just upgraded my router a few days ago. After the upgrade a whole slew of things started acting up, including the Google Hubs, and then I noticed Disney+ wouldn’t connect on certain devices. After searching the web for solutions to the Disney problem and finding out IPv6 was the culprit, I figured it could be the problem with everything else. Disable IPv6 and sure enough, all my issues were solved. 

[Dan_A]

Hi folks,

@Tom-c-h, @RachelGomez123, @JimiKendrix0908, we really appreciate that each community member is helping each other find the resolution. Also, thank you for posting the solution for us to take note and others to see.

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

Dan

[JimiKendrix0908]

I’m also experiencing the same problems. I’ve got two Nest Hubs and one Nest Hub max and they’re all having the same lag/unresponsive issues.