Trouble connecting nest system to new wi-fi

[jennabee13]

I recently switched WiFi providers from Xfinity to AT&T fiber internet. 

I am trying to get ANY of my nest devices to connect and it keeps failing and providing the message:

• Connection failed
• Couldn't connect to Nest Hub. Make sure local network access is enabled for the Home app in your phone's privacy settings. Then try again.

i have checked my local network access and it is enabled. The only nest item I have that has connected without issue is an older nest thermostat. My nest hub displays, cameras and protects will not connect. Is this something with how my new WiFi is set up? I have access to advanced settings but don’t have a clue what could be blocking this setup from occurring. 

thanks for any help. 

[catheryn]

Hello @jennabee13!

Thank you for bringing this to our attention and posting it in the community. We apologize for the inconvenience you're experiencing while reconnecting your Nest devices to your new network.

Don't worry, we're here to help.

To better assist you, please provide the following information:

• Which specific Nest devices are you trying to reconnect?
• Are you receiving any error messages or codes?
• What color are the status lights on your devices currently blinking? (e.g., white, blue, green)
• What troubleshooting steps have you already attempted?

Once we have this information, we can guide you through the appropriate steps to reconnect your devices.

Happy Thanksgiving!

Regards,

Catheryn