Unable to access 'my house' dropdown

[Nige-P]

I want to access the house from the top left dropdown in Google home.

I've restarted everything in the house, still the same. It's been saying "wait a moment" for 2 weeks.... 

[Nige-P]

Anyone?? 

[maedacortez]

Hi Nige-P,

Thanks for reaching out. I understand that you weren't able to access your home added to the Google Home app, and I know that this can be frustrating. Don't worry, I'm here to help!

Before I can assist you further, I'll need to ask a few questions to better understand the situation.

• Do you have two or more homes added to your Google Home App?
• Is your mobile device Android or iOS?
• Is your mobile device updated?
• You mentioned restarting all devices. Could you please tell me what other troubleshooting steps you've tried?

I look forward to your response.

Regards,

Manuel

[Nige-P]

Only this home

Android phone running Android 14 and everything up to date

Yes, all updated with latest patvhes

I don't know what other troubleshooting I can do. I try clicking on the home as I want to change it but I keep getting that message 

[maedacortez]

Hi Nige-P,

Thanks for your reply. I recommend trying the following troubleshooting steps:

1. Check your phone's time zone: Ensure it's set correctly.
2. Verify app permissions: Go to Settings on your  phone > Apps > Nest app or Google Home app and make sure Location is set to Allow all the time.
3. Test network connectivity: Check if the issue persists when using cellular data or only occurs on Wi-Fi.

I'll be waiting for your response.

Regards,

Manuel