Trouble turning Hub Max camera on

[Sarapamela12]

I have a new Google Nest Hub Max. I am trying to turn the video camera on, but it just says camera sensing features, video calling and home monitoring aren't available. I followed the setup directions but I must have missed something? I have one in our other home, as well, and never had a problem.

I also just installed a wired Nest Cam in this home. It seems to be working well, but I can't get the video camera that is on the Hub itself to turn on.

[MplsCustomer]

@Sarapamela12 

Maybe these directions will help:

https://support.google.com/googlenest/answer/9449420?hl=en&co=GENIE.Platform%3DAndroid

[Jake]

Hey Sarapamela12,

I wanted to check in and see if you managed to see MplsCustomer post? Please let me know if you are still having issues with your device. I would be happy to assist, and ensure your device is working as intended.

Best regards,
Jake

[Jake]

Hey Sarapamela12,

I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Jake]

Hey Sarapamela12,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[Jake]

Hey Sarapamela12,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake