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Trouble turning Hub Max camera on

Sarapamela12
Community Member

I have a new Google Nest Hub Max. I am trying to turn the video camera on, but it just says camera sensing features, video calling and home monitoring aren't available. I followed the setup directions but I must have missed something? I have one in our other home, as well, and never had a problem.

I also just installed a wired Nest Cam in this home. It seems to be working well, but I can't get the video camera that is on the Hub itself to turn on.

5 REPLIES 5

MplsCustomer
Bronze
Bronze

Jake
Community Specialist
Community Specialist

Hey Sarapamela12,

 

I wanted to check in and see if you managed to see MplsCustomer post? Please let me know if you are still having issues with your device. I would be happy to assist, and ensure your device is working as intended.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey Sarapamela12,


I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey Sarapamela12,


I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey Sarapamela12,


It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake