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Unable to activate camera on Nest Hub Max

dspijkers
Community Member

‎08-20-2025 04:00 AM

Good afternoon,

I have my Hub Max connected to my home but i can't connect the build in camera..... The camera setup fails (pressing "Set up Nest Cam" button).

1000036487.jpg

 

Failure point is at step when the Hub displays a QR Code.

The Google Home app shows a still of a progress circle but it never brings up the QR-scanner, it just times out.

1000036485.jpg

 

I think I've tried everything. Moved hub to a new home, new network, full factory reset of Hub, restarted (and even reinstalled) the Home app, updated camera app - nothing seems to work.

Network connection is good (to the hub and phone) and hub and phone are on same network. I've even tried forcing the router to 2.4Ghz and 5Ghz for all devices during the setup process. Nothing helps.

I have an original Google Home, Nest doorbell and Nest cam IQ outdoor and these are all working. (I even deleted all of these and yried to start al over with the Hub Max firts to install).

So everything can be installed and works, just the camera for the Hub Max setup fails.

In multiple forums (also on this one) i see more people have the same issue (funny thing is that all these are "closed" so you can't comment on them. But the issue still exists!!!)

I'm convinced Google/Nest broke the camera or the instalation possibly with a software/firmware "upgrade".

 

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ByronP
Community Specialist
Community Specialist

‎08-23-2025 11:18 AM

Hi dspijkers,

 

Thank you for reaching out to the community. I understand you're having trouble setting up the built-in camera for your Nest Hub Max. It seems you're getting stuck when trying to display the QR Code, and the screen never brings up the QR code screen. I appreciate all the troubleshooting steps you've already taken. Let's work together to find a solution.

For better assistance, please respond the following questions:

  • Have you successfully set up your Nest Hub Max before? If yes, were you able to set up the built-in Nest Cam as well?
  • What’s the make and model of the mobile device you used for the setup?
  • What is the Google Home app version? To check, open the Google Home app, go to Settings > Support, and then tap App info.
  • What’s the firmware version of the Nest Hub Max? (Here is an important article to review the firmware version of your Nest Hub Max.)
  • What is the make and model of your router?
  • How far is the router from the Nest Hub Max and your phone?

Please keep me posted on your findings.

 

Regards,

Byron

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Super_Scorpios
Community Member

a month ago

Hey dspijkers,

I was in a similar situation to you. I'm not sure if Google updated their firmware over the weekend or not. However, I tried the following steps, and it worked:
1. Remove the Google Nest Hub Max from your home account (Home "A")
2. Factory reset by pressing and holding the volume keys for 10 seconds
3. Unplug the Google Nest Hub Max and leave it unplugged. I saw a post recommending 3 days, but I went with 6 days instead. 
4. Plug it back in after 3-6 days. Set it up under a new home account (Home "B"). Everything else would be set up at this stage, except for the Nest Cam. When I tried to set up the Nest Cam, it said that this device has been linked with another account (probably the original home "A" account). This is definitely a bug because I had already removed the Google Nest Hub Max from my home account. Anyways, you can still move on to the next step. 
5. Move the Google Nest Hub Max from Home "B" to Home "A". Then, I was finally able to set up the Nest Cam. 

I hope this helps.

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