Unable to configure Nest hub MAX nest camera

[KrisMCV]

My Google Hub Max nest camera stops working and goes offiline.

I tried resetting the device and app from multiple android Davies but still it's failing to configure.

It shows move closer to display when I keep phone besides it. 

After many attempts and glong through forum and youtube vedios, unable to figure out the reason or solution. So approaching community for help.

[Juni]

Hi KrisMCV,

Thanks for posting here in the Google Nest Community.

This is not the experience that we wanted you to have, let me help you out. A few things: were there any recent changes made before the issue started? What is the exact message that you are getting from your Google Home app during setup? What is the distance between your WiFi router and your Nest Hub Max?

You can create a new home structure and set up your Nest Hub Max there and observe if it will make a difference. Check the steps below.

Create a home:

1. Open the Google Home app.
2. Tap Add .
3. Tap Create a new home.
4. Assign a home nickname, and enter the home address.

Before you reset your Nest Hub Max do the steps below.

1. Make sure the device is plugged into a power source that’s tested and functional.
2. Remove the device from the Google Home app.
   • Open the Google Home app.
   • Tap and hold the device's tile.
3. Tap Settings Remove device Remove.

Looking forward to your response.

Thanks,

Juni

[Juni]

Hi there,

I just wanted to follow up if you were able to try the steps provided. Please let us know as we would be happy to answer any questions you may have.

Regards,

Juni

[KrisMCV]

Hi Juni,

I tired all the listed steps but still unable to configure nest camera in nest hub max.

I even joined preview program and updated the version to F8, but still facing the same error.

[Azarco]

Hey KrisMCV,

Thanks for updating us. Could you provide us the following information:

• Google Home app version.
• Cast firmware version of your Nest Hub Max.
• Fuchsia version.
• Once obtained, please fill out this form and let us know once you're done.

Keep us posted.

Best,
Alex

[Muddi]

Hey KrisMCV,

I just wanted to follow up on this. Have you had the chance to fill out the form?

Looking forward to your response.

Cheers,

Muddi

[Azarco]

Hello there,

We received your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.

Regards,

Alex