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Unable to connect nest to new WiFi

Stevieann
Community Member

Hello

 

I have just changed WiFi network and am now unable to connect all my home mini nests and hub.

I've reset all mini nests and hub, uninstalled and reinstalled the Google home app. Forgot all devices and reset my phone and still nothing.

Am getting the connection sound but not the last step of authentication and can't see why. When I click on the speaker it shows as not connected, however in it's individual settings I can see it has my new WiFi as its default WiFi.

 

Any ideas on how to get things back up and running

 

Thanks in advance

Stevie

4 REPLIES 4

David_K
Platinum Product Expert
Platinum Product Expert

I'd recommend trying these steps:
Need help with setup? Troubleshoot common Google N… - Google Nest Community

Let us know how you get on!

Muddi
Community Specialist
Community Specialist

Hello Stevieann,

 

Checking in — I hope davidking's response has helped you fix the issue. Let me know if you have further questions or concerns.

 

Cheers,

Muddi
 

Muddi
Community Specialist
Community Specialist

Hi there,

 

I don't want to be a nudge, but I'd like to check if you were able to get your device working. Feel free to reach back if you still need help.
 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey Stevieann,

 

We haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi