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Unable to finish set up the screen just giving me connected

Rdianco
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: June Mer Mortiz 

 

I have had factory reset my Nest Hub and yet still unable to set up it up successfully it will just show connected and that is it

 
I also kept on receiving a note "this Nest Hub was manufactured for a different country, and may not be compatible with your WiFi network."
10 REPLIES 10

Rdianco
Community Specialist
Community Specialist
Hello June Mer Mortiz,
 
I am sorry that you are encountering this connectivity issue with your device. I understand your concern. The Google team is aware of this issue and is investigating a possible cause. There are no other steps to take at this time to troubleshoot.
 
I just wanted to check in, has this issue resolved on its own for your device?
 
  • If YES (has been fixed), could you please send feedback with the words: "GHT3 Nest Hub link account issue fixed" with an explanation of the situation?  
 
  • If NO (has NOT been fixed), could you please send feedback with the words: "GHT3 Nest Hub stuck on link account screen" with an explanation of the situation?
 
Your feedback is greatly appreciated, as it will help our engineering team address this issue. 

Dudu
Community Member

GHT3 Nest Hub stuck on link account screen. Cant finish configurarion in Brazil.

Azarco
Community Specialist
Community Specialist

Hey Dudu,

 

Thanks for reaching out. 

 

Was it working before? Were there any recent changes on your network, account or set up? Also, are you using a regular Google Account? If so, make sure there's no restriction or authentication on your account. Uninstall and reinstall your Google Home app. If you haven't, try resetting your Google Nest Hub to its default setting. 

 

Let us know how it goes.

 

Best,

Alex

Princesss
Community Specialist
Community Specialist

Hello there,

 

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

Dudu
Community Member

Never worked. I cannot setup for first use. Tried all the sugestions with no success till now.

Princesss
Community Specialist
Community Specialist

Hi there,

 

Thanks for trying the steps.

 

Have you tried setting it up using English US as your language?

 

Best,

Princess

Dudu
Community Member

I've tried only in english US. Unfortunately, BR Portuguese is not available.

Princesss
Community Specialist
Community Specialist

Hi Dudu,

 

Thanks for trying the steps. Can you try to use a different phone to see if you will also get the same results?

 

Best,

Princess

Dudu
Community Member

I finally got it.

Just did the factory restore and retried to set it up like a hundred times till it works.

Princesss
Community Specialist
Community Specialist

Hi Dudu, 

 

Thanks for updating us. Glad to know that it worked. 

 

Since this has been resolved, we'll consider this as complete and will lock the thread in 24 hours. Feel free to start a new post if you need assistance with your Google Nest speakers and the community would gladly lend a hand.

 

Cheers,

Princess