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Unable to use Nest Audio as chime for wired Nest Doorbell Cam

hawkinsrb
Community Member

I purchased a NEST Audio to serve as the indoor chime for my wired Nest Doorbell Camera (2018). I can find no way to connect them. The Google Videos do not refer to the same menus I have in the Google Home app. Very frustrating.

2 REPLIES 2

MplsCustomer
Bronze
Bronze

@hawkinsrb 

If your doorbell is a 2018 doorbell, then you have a 1st gen Google Nest Hello Doorbell, and you should be able to go to the doorbell in the Google Nest app and go to Settings | Doorbell and turn "Visitor announcements" on:

https://support.google.com/googlenest/answer/7672451?hl=en&sjid=12214352682519162040-NC#zippy=%2Ctur...

This works with all three of our 1st gen Google Nest Hello Doorbells with our Nest Hubs and Nest Mini.

All of the devices need to be in the same Google Nest "home/structure" and you need to have migrated your Nest Account to a Google Account unless you started using the Google Nest app after August 19, 2019 (https://support.google.com/googlenest/answer/9297676).

Thanks for the prompt and detailed response. I think the issue is the Nest migration to Home.