Unable to verify uour voice

[Nonay]

Frequently, when I want to do something personal on my nest speaker ("find my phone" "add to shopping list" "What is happening today") I get her saying "Unable to verify your voice".

I have several Nest speakers and I get the error on all of them. Not all the time, mind you, but frequently enough I am worried that when I need it it won't be there. Like the anti lock brakes in my Jeep Liberty. I haven't actually needed them, but since there are so many other electrical issues on that crappy car, I don't think they will work when I need them.

Is this a Google issue, should I switch to Alexa?

Thanks. Mark.

[cifuentesj]

Hi @Nonay,

Thank you for your timely post and the comprehensive information you've provided. I understand that you are receiving an error message that says unable to verify your voice when you request on your Google Nest Minis 2nd generation. I'm here to help you and work together to find a solution.

To assist you further, please attempt the following questions:

• Were there any recent changes to your environment, such as a change in the Wi-Fi network or relocation of the device?
• Have you experienced any power outages in your area?
• Have you tried connecting your speaker to a different power source?
• May I know the model of your smartphone?
• Are both your Google Home app and smartphone operating system up-to-date?
• What are the troubleshooting steps you've already tried? If so, which steps have you tried already?
• Is the Voice Match configured correctly and turned on?

In the meantime, you can check these steps in this article: Turn on Voice Match.

Please keep me posted.

Warm regards,

Jeremy.