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Unresponsive 1st gen Hub. Factory restore fails.

Devsfan1830
Community Member

‎12-27-2021 02:53 AM - edited ‎12-27-2021 02:54 AM

I unplugged my Home/Nest Hub 1st gen for 5 mins to move it and now its bricked. Its stuck at the grey boot screen with a white G. I tried the method to factory restore twice and after the countdown while holding volume it just reboots and gets stuck again at the same screen. I got it June 2020, this is BS and i cant even get to Google/Nest support. Options are greyed out during operating hours.

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3 REPLIES 3

Jake
Community Specialist
Community Specialist

‎03-16-2022 11:30 AM

Hey Devsfan1830,

 

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help with your device not responding? I understand that this is not the most ideal situation. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

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Devsfan1830
Community Member
In response to Jake

‎03-16-2022 11:32 AM

Nope it was solved by Nest support sending me a new Hub. Thanks for checking in.

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Jake
Community Specialist
Community Specialist
In response to Jake

‎03-16-2022 11:45 AM

Hey Devsfan1830,

 

Glad you were able to get support to help out and obtain a new device. With the issue being resolved, I am going to lock the thread at this time. If you have any questions from here, please feel free to create a new post.

 

Best regards,

Jake

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