Update problems Google Hub nest 2 Gen

[BelgianMC]

I have a problem with my Google Nest hub 2 Gen, it has been trying to update for a week but it remains at 0%. Have already done everything in terms of resetting to factory settings and WiFi, etc. After the startup, the update starts immediately and it continues to run for hours and hours.

 

[RXShorty]

Hi @BelgianMC 

So a factory reset results in the same screen?
Looks like you are getting the new update but it hangs?

[JohnJohnTime]

Mines is stuck 

[Juni]

Hello there,

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

Juni

[Muddi]

Hey folks,

Thanks for sharing details about the issue. I appreciate RXShorty's help here. I know how challenging it is to not have a working device when needed. Please follow the steps below that may help us fix the issue:

1. Move your Google Nest Hub (2nd gen) within 15-20 ft. away from the router to get enough signal from your network.
2. Reboot your Nest Hub (2nd gen) and router by disconnecting them from the power source and leave them unplugged for 1 minute. Once done, plug them back one at a time with intervals.

If it's still the same, please try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Nest display).

Let us know how it goes.

Cheers,

Muddi

[Muddi]

Hey everyone,

It's been some time since this thread was updated. Does anyone here need assistance?

Cheers,

Muddi