04-01-2022 04:36 PM
Two days ago on my display suddenly showed only a grey screen with centred letter G. Factory reset did not respond. Recovery mode simply returned me to the same gray screen.
04-01-2022 07:23 PM
Hey Carlaxyz,
I'm glad you reached out.
Sorry to hear about what's happening to your Google Nest Hub (1st gen). This is related to a similar trending issue on this link. Rest assured that our team is aware of this and is already looking into it.
I'd like to gather some details:
Also, since all troubleshooting steps have been exhausted, please fill out this form with all the needed information.
Let me know once done.
Cheers,
Muddi
04-03-2022 05:10 PM
04-04-2022 09:13 PM
Hey Carlaxyz,
Appreciate the update. We got the form you've submitted, and we'll send you an email about your concern.
I'll go ahead and lock this thread now, and let's continue through that channel.
Cheers,
Muddi