Vertical black lines on left side of display (nearly full width) on Google Nest Hub

[chimerical]

A couple days ago, my Nest Hub display started showing thin vertical black lines across nearly the full width of the display (left side), aside from a sliver on the far right. It’s been sitting there without any physical movement to cause it. Can someone help me out? Sounds like a lot of people have been reporting this issue over the last few years.

[sicsacol]

Hi @chimerical,

Thanks for reaching out. Sorry to hear you're having trouble with your Nest hub's display . Let's work together to figure out the issue you're experiencing. To help with that, I have a few questions for you:

• What are the troubleshooting steps you've already tried?
• When did the behavior start?
• Was the device dropped or knocked over?
• Is the display still working?
• Is the display's Assistant working?
• Provide a picture of the display.

Thank you for letting me know about this issue. Please keep me updated.

Regards,

Jonathan 

[chimerical]

Thanks Jonathan.

• I tried restarting the device to see if this was a software issue.
• This behavior started about a week ago.
• The device has never been dropped or knocked over. It's been sitting on a desk with no physical interaction.
• The display is not fully working. See the attached photo.
• The software services all seem to work as far as I can tell, including Assistant.

Here's a photo of the display, where you can see black vertical lines that cover most of the width of the display. I suspect it's a hardware issue.

Here are other threads where people were seeing a similar issue:

• https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Nest-Hub-showing-vertical-lines-on-left...
• https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Getting-Vertical-Black-Lines-over-Scree...
• https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Vertical-Lines-on-left-side-of-the-scre...
• https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Vertical-lines-on-left-side-of-Google-H...

[sicsacol]

Hi @chimerical,

Thank you for reaching out and sharing this detailed information. It's very helpful in understanding the issue you're experiencing with your Nest Hub display.

I appreciate the troubleshooting steps you've already taken.  To assist you further, please fill out this form. Let me know when you’re finished. We’ll have someone reach out to you via email from there.

Cheers,

Jonathan 

[sicsacol]

Hi @chimerical.

We've received your form and appreciate the details you provided. Please keep an eye on your email, as someone from my team will contact you shortly to help. If you have any questions or concerns in the future, feel free to reply to this post.
 

Regards,

Jonathan