Vodafone broadband connectivity

[Mkovc73]

Hi, I hope someone can help.  We have just changed our broadband from Sky to Vodafone. When I try to set up our Google devices there are issues with the cameras. The minis work, they connect but the nest hub camera won't connect nor the nest doorbell or nest camera. It says there's a network problem but the Internet works on the minis and hub Any advice?

[David_K]

The way to update the Wifi information on Nest products varies by product. Follow these steps:

Connect Google Nest or Home devices to a new Wi-Fi network - Google Nest Help

[Mkovc73]

I've tried this. Even turned on old WiFi to double check it. It says there's a network problem. Old WiFi not switched off yet but unplugged. Doorbell says communication error

[MplsCustomer]

@Mkovc73 

Judging from other posts in this forum, it seems that things work best if you first remove your Google Nest camera or doorbell from the Google Nest app or Google Home app while on your old Wi-Fi network, then perform a factory reset, and then reinstall them on your new Wi-Fi network. For some customers, missing the first step leaves them in a mess.