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Voice command

fluv
Community Member

So I asked my best hub "hey Google, turn the living room lights on at sunset" I've since wanted to stop this and despite unplugging bulb and nest hub it still turns on at sunset and I can't find any instructions online in regard to voice command to turn off or reset this to stop the light coming in at sunset. Anyone know? Thanks in advance

8 REPLIES 8

Ashepherdson
Gold Product Expert
Gold Product Expert

Go into the Google home app, click your icon in too right, assisstant settings , scroll to routines, it should be there .

Firstly thank you for your response and your willingness to help. This will not work though as unfortunately It was not set as a routine, but a verbal command to Google to turn the living room lights on at sunset, therefore there is nothing in the routines to delete. I'm wondering if there is a Google phrase to cease it repeating this action each evening

Ashepherdson
Gold Product Expert
Gold Product Expert

That's odd, despite being a voice command it should have been set up as a routine.   If it's not there, then a factory reset of the hub would be the only other way to remove it, as that resets the hub to like new condition and would remove any commands stored.  

https://support.google.com/googlenest/answer/7073477?hl=en-CA#zippy=%2Cgoogle-nest-hub

If you want to be sure it's this hub causing it, then unplug the hub tonight before the routine starts, and if the lights don't turn on you know it's a "local" routine and that the factory reset will work.  I hope this helps!

 

Thank you for your suggestion, I have hard reset the hub by holding the two volume buttons, additionally I have cleared the cache and then cleared storage of the app using my phone and neither work, the lights still come on at sunset. I'm baffled completely. The brand of bulbs are TCP there's no schedules set in their hardware either and I've also cleared cache and storage in TCP app nothing seems to work so it seems there needs to be a voice command to Google to turn it off 

Ashepherdson
Gold Product Expert
Gold Product Expert

Okay well, that is strange again.. the last thing to try is to delete the bulbs from your home, and re-add them, use a slightly different name as well, at least until you confirm that they aren't following that routine any longer.  

The reality is, If in fact the lights turning on at sunset was initiated by a voice command to the hub, the fact is even after a reset it continued, so it must be a buried routine somewhere.  

The bulbs have been removed from the home and forced firmware refresh has been done on them. They have been re-added, I've even cleared my last 18 months of web activity voice commands using the account manager in Google none of this has solved the phenomenon.

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to see if we still needed help on this. Shoutout and huge thank you to Ashepherdson for the help here. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS