Voice recognized on Android phone, but not on any speakers

[Nathaniell]

Hello all.

Just wanted to know if google home now only recognizes only one user?

In the past my smart home speakers (google home mini, google display) would recognize all 3 members of the house. When my wife or my son would ask who am I, the speaker would accurately say their name. After some time we notice that the smart speak would only recognize my voice. If this feature is still available any suggestions on how to reactivate it?

I remove the other users and re invited them. We also updated their voice recognition (only their phone would recognize their voice but not the home speaks).

Thank you 

[Princesss]

Hi Nathaniell,

Thanks for reaching out.

Since you've managed to remove and add other home members and still won't work, could try to check if personal results settings is turned on? Make sure that these settings are all turned on for all of the members who are added to your home structure.

1. On your Android phone or tablet, open the Google Home app .
2. At the bottom, tap Home Settings .
3. Under “Features,” tap Google Assistant Personal results.
4. Tap the name of your device.
   • To turn on personal results: Check the box next to the device name.
   • To turn off personal results: Uncheck the box next to the device name.

If it is already turned on and still won't work, perform a complete reset and set it up again. Here's how: https://goo.gle/32c7nIF

Keep us posted.

Best,

Princess

[Princesss]

Hello Nathaniell,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Best,

Princess

[Nathaniell]

No this did not work. Sorry for the late response.

I removed her and added her and then removed her voice and personal info. Still nothing.

[Princesss]

Hi Nathaniell,

Thanks for trying the steps. If reset has been done and none of this works, we'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

[Muddi]

Hey Nathaniell,

Checking in, have you had the chance to fill out the form?

Cheers,

Muddi

[Muddi]

Hello Nathaniell,

How's your device? Let us know if you still need help, and we're glad to assist you further.

Cheers,

Muddi

[Princesss]

Hey there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess