Voip calls

[Marlaine]

Hi all. I've been googling like crazy but can't figure out if this is possible....  I'm setting up Google Home for a senior. She can say "Call so and so" and it works great for landlines. No cell phone so it's voip.  It doesn't seem to work tho to phone a cell phone this way, with voip.  It says making audio call and then you hear a funny ring tone but the cell phone never gets the call. I'm thinking you can't call a cell phone over voip?

[olavrb]

Depends on the VOIP service used behind the scenes? Would likely require a paid subscriprion to call cell phone numbers (Microsoft Teams for instance requires this), if the VOIP product used even offers it.

But I don't know, I'm just thinking out loud here.

[Marlaine]

That's pretty well what my reading showed. I'll have to look for another voice activated method, she's legally blind and loving her Google Home so far

[Cathal_S · Accepted solution]

Hi Marlaine,

Depending on where in the world you are the calling feature works differently. Have a look at the Google Nest help center link below for more information.

Calls:

https://support.google.com/googlenest/answer/9849261 

[Marlaine]

Thanks for the link. We're in canada and she is just using her internet connection so no cell calls.  I'll have to look into whatsapp or Skype.  Has to be voice commands tho given her sight issues. Thanks for the info

[Cathal_S]

Hi again,

Within Canada you should be able to make calls at no extra cost. Have a look at this help center link......

https://support.google.com/googlenest/answer/7363847 

[Marlaine]

The issue is more w voip to cell. We're good w landlines and she's got only 1  cell in her addr book so We're looking good

[bug_eater]

There was, until a few days ago, this particular bug specifically with calling T-Mobile numbers.  It has now been fixed.

https://www.reddit.com/r/Googlevoice/comments/onl78x/t_mobile_and_google_voice_for_voicemail/

[bug_eater]

Oops just read you are in Canada (me too!)  So you're probably not calling t-mo users.  Sometimes Google has problems connecting with specific carriers, it'd be worth testing to see if all your problems are with a single carrier, rather than being "all mobiles".

[Cathal_S]

@bug_eater thank you for joining this conversation 😁👍

I am a UK user myself so unfortunately voice calls works differently for me 😮‍💨

@Marlaine  Please let us know if you need any further assistance and hopefully we can get this feature working for you and your family.

[Marlaine]

I'm good. Thanks everyone for your answers!

[Cathal_S]

Just come back and let us know if there's anything else you need assistance with 😉

@bug_eater @olavrb  thank you for your help also.