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Welp!!

sunil2022
Community Member

Hello!! Is there anyone who has resolved the black screen issue on Google hub? 

 

I have a first gen google hub, I can communicate (depends on Google hub's mood - ngl) with the hub but there is no display!! Have already done all sort of troubleshooting (whatever I could find in these forums and on google) but there is just no solution. I am 99.99% sure a case id will be created, lots of questions will be asked and this message is gonna get lost!! 

I'm just venting caz I'm one second away from throwing it out of my door and into the yard (literally). 

 

8 REPLIES 8

davidking
Gold Product Expert
Gold Product Expert

I'd be happy to ask a specialist to review this with you. Just to confirm, you're using the original power supply and adapter that came with your device? 

If you've looked at other topics, you'll probably have seen these steps. Have you tried putting your device into recovery mode?

For Google Nest Hub (1st gen)

  1. Unplug your device then hold down the volume button while plugging it back in.
  2. Release the volume button once the device turns back on.
  3. Once the device boots into recovery mode, factory reset the device (hold down both the volume up and volume down buttons at the same time).

For Google Nest Hub (2nd gen) and Google Nest Hub Max

  1. At the back of the display, unplug the power cord and wait 10 seconds, then plug it back in and wait until the screen with the G logo shows up.
  2. Repeat step one 10 more times (for a complete total of 11 times).
  3. After plugging the power cord back in for the 11th time, wait a few moments for the device to reset.
  4. It should announce “Welcome to Google Home” to let you know it’s ready to set up.

Muddi
Community Specialist
Community Specialist

Hey sunil2022,

 

Thanks @davidking for helping here!

 

Chiming in to see if the troubleshooting steps shared help?

 

Cheers,

Muddi

Princesss
Community Specialist
Community Specialist

Hey sunil2022,

 

We just want to check if you have seen our response on the previous post? Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

It didn't work (as I predicted). Let me know what else I can do ?

Princesss
Community Specialist
Community Specialist

Hi sunil2022,

 

Thanks for your effort on trying the suggested steps. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

 

Best,

Princess

Filled out the form and submitted.  

Muddi
Community Specialist
Community Specialist

Hey sunil2022,

 

We got the form you've submitted. We'll be reaching out to you via email and let's continue working on your concern through that channel.

 

Cheers,

Muddi

sunil2022
Community Member

Nope, it didn't work!