08-02-2022 09:25 AM
Hello!! Is there anyone who has resolved the black screen issue on Google hub?
I have a first gen google hub, I can communicate (depends on Google hub's mood - ngl) with the hub but there is no display!! Have already done all sort of troubleshooting (whatever I could find in these forums and on google) but there is just no solution. I am 99.99% sure a case id will be created, lots of questions will be asked and this message is gonna get lost!!
I'm just venting caz I'm one second away from throwing it out of my door and into the yard (literally).
08-05-2022 04:42 PM
I'd be happy to ask a specialist to review this with you. Just to confirm, you're using the original power supply and adapter that came with your device?
If you've looked at other topics, you'll probably have seen these steps. Have you tried putting your device into recovery mode?
For Google Nest Hub (1st gen)
For Google Nest Hub (2nd gen) and Google Nest Hub Max
08-09-2022 08:39 AM
Hey sunil2022,
Thanks @David_K for helping here!
Chiming in to see if the troubleshooting steps shared help?
Cheers,
Muddi
08-12-2022 04:32 PM
Hey sunil2022,
We just want to check if you have seen our response on the previous post? Let us know if you have additional questions, otherwise we'll be locking the thread.
Best,
Princess
08-13-2022 06:49 AM
It didn't work (as I predicted). Let me know what else I can do ?
08-15-2022 10:14 PM
Hi sunil2022,
Thanks for your effort on trying the suggested steps. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.
Best,
Princess
08-16-2022 06:35 AM
Filled out the form and submitted.
08-16-2022 07:37 AM
Hey sunil2022,
We got the form you've submitted. We'll be reaching out to you via email and let's continue working on your concern through that channel.
Cheers,
Muddi
08-13-2022 06:49 AM
Nope, it didn't work!