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When Nest Display is showing my Nest Camera, my Mini and Home devices will NOT play any radio.

Rdianco
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original poster: Martin L 6884 

 

When Nest Display is showing my Nest Camera, my Mini and Home devices will NOT play any radio. Just plays for one second then off. If the Display is not showing my Nest Camera, then my 2x Mini and Home Hub plays any station fine. Once ask the Nest Display to show camera, the devices playing music will stop playing.  The other devices do otherwise work, i.e. ask a question or reminders etc.  Have been fine till a few days ago. Must be a software update issue.  I have reset and rebooted everything here, no joy.

3 REPLIES 3

Rdianco
Community Specialist
Community Specialist
Hey everyone, 
 
Thanks Cathal for your help here and providing an update for the customers. 
 
I'm sorry to hear you're experiencing this issue Martin and Mynor. As Cathal mentioned, this is an issue our team is aware of and currently looking into. In the meantime, it would be great if you could share feedback from your device using the keywords, "Media pauses on devices when streaming Nest Camera". You can also check this link out for more information on how to do so. 
 
@Martin, I do understand how frustrating it is waiting for a follow up and not receiving one and I apologize you had that experience. Could you share your case ID for this interaction?

 
- From Frances (Community Specialist)

Hilary
Community Manager (Admin)
Community Manager (Admin)

Hey there, 
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Have a great day! 
Hilary

Hilary
Community Manager (Admin)
Community Manager (Admin)

Hey Folks.

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,
Hilary