Where has all the video news gone?

[zxdan]

So this morning I sit down to breakfast & watch the video news on the Max & all the sources I selected in the Home app as having a video feed many years ago, now appear to be audio only. e.g. DW Newsbrief, CNBC Tech Check, Sky News etc. Is Google no longer doing video news which is one of the reasons I converted from speakers to hubs in some of the rooms?

[clogwog]

I also can no longer see video (audio only) of

abc (australia) news
cheddar news
DW Newsbrief
CNB Tech Check

started about 2 weeks ago

[clogwog]

One thing i did notice is that the news sources now no longer indicate wether it is a video source.. It feels like google has switched it off... Or it is a settings.. but who knows, because there is no reply on this question (or the 2 other people i found on this forum with the same question)

[Dan_A]

Hi folks,

@zxdan, @clogwog, this is not the experience we want you to have, let me help you. A few questions: which Nest speakers are we working with? When did your issue begin? Were there any recent changes made? What commands are used and what’s the error message?

It would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord of your router, followed by your Nest speakers.
2. Plug them back in after 3 minutes.
3. Restarting your phone might also help.

If issue persists, follow the steps below:

1. Review news preferences customization.
2. Be more specific with the request.
3. Check if Digital wellbeing is on and restricting the speaker or display.

Let me know how it goes.

Best,

Dan

[Twister]

Pfff... Literally just switched from a nest hub mini to a max like a week ago but can't find any video news sources. Tried everything but nothing works it's so annoying.

Like @clogwog said it seems like google doesn't show if it's a video source or not, it's like they stopped supporting it really weird. 

[Dan_A]

Hello everyone,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Regards,

Dan

[Dan_A]

Hi folks,

We haven't received your form. Have you had a chance to fill it out? Just in case here's the link.

Kind regards,

Dan

[Twister]

Hey thanks for the reply!

Alright so this is what it used to look like:https://i.gyazo.com/e95126f4288b6418ba50dbce273f88f7.png 

and this is what it looks like now: https://i.gyazo.com/96e163503ee2b765065cc6dc63c65b2f.png 

2: https://gyazo.com/233693ae98b87df908ac4b759008cb2e 

The app doesn't seem differentiate between video and audio only sources anymore. 

Thanks for the help!

[Dan_A]

Hi Twister,

Understood. Could you fill out the form above so we could look into this further?

Looking forward to your response.

Regards,

Dan

[Juni]

Hi there,

I wanted to follow up if you are still in need of any help. If so, please fill out the form above.
 

Thanks,

Juni

[Juni]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.
 

Best,

Juni

[Twister]

Hey that's fine, I only created an account here to leave a comment I didn't create thread, or expect to come back here. I'm in Europe, my english is not so good and I don't have more information than the info I already provided🤐

After I posted my last comment it randomly started working for 1 day without me changing anything, but it has gone back to not showing video again.

I do appreciate ya'll helping but personally its not big enough of a problem to fill a form with my personal information or having to come back to the forum repeatedly. As long as I can still hear the news it's okay 😅

Thanks a lot though fr

[Juni]

Hi Twister,

I’m glad it’s resolved now. I’ll keep this thread open for one more day. If you need further help, let me know.

Cheers,

Juni