Why Google Nest Hub keep loading but not loading at all?

[Rdianco]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original poster: Mariam A 

Turn on display

[Rdianco]

Hi Mariam A,

Thank you for posting. I am sorry to hear that your Google Nest Hub is not loading. I understand your concern and would be more than happy to help. First, I have some questions.

• Which Google Nest Hub do you have? (generation number)
• Is your device powering on? 
• Is your device showing up as connected on the Google Home App?
• What problem are you having? Do you have any examples?

I look forward to your response, thanks!

- From Frances (Community Specialist)

[frances]

Hi Mariam A,

I have not heard from you so I will go ahead and lock this thread. Please make a new post if you have any new questions. Thanks!

[frances]

Hello Mariam A,

It's been a few days since I have heard from you. I just wanted to check in and see if you have any new questions or if your issue has been resolved. I look forward to your update, thanks.