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Why do my devices ring if they "can't receive calls on assistant devices?"

David_H
Community Member

When I receive an incoming call via Google Duo, my nest hub and mini also ring, which is great. 

However, the settings under Call Providers in Google Home show that I supposedly can't receive calls on assistant devices as shown below.

Screenshot_20220725-084012~2.png

If I can't receive calls on assistant devices, why do they ring and allow me to answer calls?

Parting comment: assistant devices should respect do-not-disturb when DND is activated on that #'s handset (Pixel 6 Pro).

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David H. (he / him)
Paramedic
Systems Analyst
Southern USA
3 REPLIES 3

Muddi
Community Specialist
Community Specialist

Hey David_H,

 

This is interesting. We appreciate that you brought it up. Let's see what's going on with your device. A few questions: what country are you located in? What is the name of your network provider? When did you notice it? What is the current firmware version of your Google Nest Hub?

 

Looking forward to your response.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey David_H,

 

I just wanted to follow up on this. Please let us know if you still need help, and we're glad to assist you further.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey David_H,

 

I haven’t heard back, so I'll be locking this thread if we won't hear back from you again in 24 hrs. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi