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Why does my Nest Hub keep powering off? The screen goes black and I have to unplug it to start again

Rdianco
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original poster: Charles Cannia 

 

Reboot and rest
 
3 REPLIES 3

Rdianco
Community Specialist
Community Specialist
Hi Charles Cannia,
 
Thanks for your patience and for your message. I am sorry to hear that your Google Nest Hub keeps powering off. That is not great, and I definitely understand how concerning that issue is. 
 
First, could you both try these new troubleshooting steps? It's a little different as it includes a 'Recovery Mode' step.
  • For: Google Nest Hub (1st gen)
    • Please ensure that you are using the official power adapter that came with the Nest display.
    • Please plug your device in a different power outlet, and then attempt a reboot.
    • If this issue is unresolved, please perform the workaround below:
      • Place the device in Recovery Mode 
        • (unplug the device then hold down the volume button while plugging the device back in. Release the volume button once the device turns back on.)
      • Attempt a Factory Data Reset once the device boots into Recovery Mode 
        • (hold down both volume up and volume down buttons at the same time.)  
  • For: Google Nest Hub (2nd gen) and Google Nest Hub Max
    • Please ensure that you are using the official power adapter that came with the Nest display.
    • Please plug your device in a different power outlet, and then attempt a Factory Data Reset.
    • If this issue is unresolved, perform the workaround below:
      • At the back of the Nest display, unplug the power cord and wait 10 seconds, then plug it back in and wait until the screen with G logo shows up
      • Repeat step one, 10 more times. (For a complete total of 11 times).
      • After plugging the power cord back in, wait a few moments for the device to reset. It will announce "Welcome to Google Home" to signify that it's ready for setup.
I look forward to your response and helping you get this issue resolved. Please keep me updated, thanks. 
 
 
- From Frances (Community Specialist)

frances
Community Specialist
Community Specialist

Hi All,

 

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

frances
Community Specialist
Community Specialist

Hi Charles Cannia,

 

It's been a while since we have heard from you. I just wanted to check in and see if your issue has been resolved or if you still need help. Thanks!