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Nest thermostat pin code not recognized cannot reset it on Nest App

Airbusflyboy
Community Member

Have 3 Nest thermostat installed , put a pin code in all 3 but one has decided to not recognize the input pin code , cannot reset the pin from the Nest App ............ Is there another way to break into the unit and input another pin code ? This site does not seem to be very helpful from all the issues I have read on this Nest thermostat 

3 REPLIES 3

David_K
Platinum Product Expert
Platinum Product Expert

Hi Airbusflyboy,

Can you see your thermostat in the Nest app and is it online? If so, you should be able to reset it using the app? 

1. Tap the Nest thermostat you’d like to unlock.
2. Tap the Settings icon in the top right corner.
3. Scroll to the bottom of the menu and tap Unlock.
4. Once your Nest thermostat has been unlocked, you can select Lock in the Nest thermostat settings to lock it again and set a new PIN.

If you can't reset it using the app, I'm assuming your thermostat is offline?

Hilary
Community Manager (Admin)
Community Manager (Admin)

Hey there, 
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day!

Hilary

Hilary
Community Manager (Admin)
Community Manager (Admin)

Hey Folks.

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,
Hilary