Why is my Google Home Mini not connecting to WiFi?

[Rdianco]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: Shaza Salloum 

I keep trying to setup my Google Home Mini but it keeps not connecting to the WiFi connection. I tried several times and it said the same thing over and over again. If anyone can tell me what to do or how to fix this I would much appreciate it! 

[Rdianco]

Hi Shaza Salloum,

Thank you for your message. Let's find a solution together to get your Google Nest Mini connected to WiFi so that you can listen to your favorite music. I would be more than happy to help you. First, I have some questions:

• Which speaker is this post in regard to? (model name, generation number)
• Are you seeing any error messages from the Google Home App or hearing anything from the Google Nest Mini? 
• Is the device showing up in the Google Home App?
• Have you tried restarting your device?
• If that does not work, could you try to Factory Data Reset your device?

In the meantime, here is a link which explains how to set up your device.

I look forward to your response, thanks!

- From Frances (Community Specialist)