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Why is my display just a “G” on my Google Hub?

Rdianco
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: Laura Reafleng 

 

I have rebooted the device and unplugged it for 2 minutes.

9 REPLIES 9

Rdianco
Community Specialist
Community Specialist
Hi Laura Reafleng,
 
Thanks for reaching out.
 
I will reach out to you via private messaging so that we can continue working on the next steps. This will be sent to the email address associated with your community profile. For future reference, your Case ID is: 6-4052000032303.
 
from - Frances (Community Specialist)

YoYo1
Community Member

Have the google nest display since Christmas 2020, received as a gift.  Really enjoyed it until about 4 months ago.  Went to sleep one nicht with some music from  'Nest'.  When I woke up in the morning, had a blue-grey screen with a white G.  I can't find anyone to help me, suggestions from the formum etc. didn't help.  Where can I get some help, advise, or instructions involving this problem and its fixing? Thanks, YoYo

Jake
Community Specialist
Community Specialist

Hey YoYo1,

 

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help with your device being stuck on the G screen? Do you mind providing any troubleshooting steps you have already tried? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey YoYo1,


I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

YoYo1
Community Member

Hi Jake, I am going to bed now but just wanted to let you know that nothing has changed. Still have t bit G and no response to screen or buttons.

Jake
Community Specialist
Community Specialist

Hey YoYo1,


I wanted to reach out and see if you could provide the troubleshooting steps you have already tried? I wanted to ensure your device is working properly from here. Please let me know, so I can further review.

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey YoYo1,


I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey YoYo1,


It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake

MrNyanCat193
Community Member

You might need to factory reset it but I dont know how.