Why is my home mini suddenly non binary

[Buckey62910]

When I ask assistant a question and it doesn't matter the question.

The device will sometimes  answer in the male voice I've set and other times in a female voice. 

This happens sometimes right after I ask the same question again. 

How do I fix this? It is very annoying. 

[JillG · Accepted solution]

Hi @Buckey62910 

This is a currently known issue and hopefully can be fixed soon.. I am also still experiencing this glitch. 

Reboots didn't help me but you can give that a try.

[JillG · Accepted solution]

Hi @Buckey62910 

This is a currently known issue and hopefully can be fixed soon.. I am also still experiencing this glitch. 

Reboots didn't help me but you can give that a try.

[Buckey62910]

Thank you very much.  I had rebooted and even reset the device. I've noticed that it only affects the older Google home mini. The newer Google mini and the Nest mini do not experience this problem.  

[Princesss]

Hey everyone, 

Thanks for visiting the Community.

@JillG, we appreciate your help on this. 

@Buckey62910, thanks for trying the steps. Could you please tell us when and where did you purchase the affected Google Nest Mini? Also, by any chance, can you please provide the cast firmware version of it?

To check which firmware version you're on, follow these steps:

1. Make sure your mobile device or tablet is linked to the same account as your speaker or display.
2. Open the Google Home app .
3. Touch and hold your device's tile.
4. At the top right, tap Settings Device information.
5. Under "Technical information," find Cast firmware: X.XXX.XXXXX.

Looking forward to your response.

Best,

Princess

[Buckey62910]

Im not exactly sure on when i purchased it but I'm thinking this was the one I bought for like 9.99 directly from google. It was a special deal. Probably like a year and a half to two years old. 

This is the one that has the hole in back to hang it on a wall

The cast software version 1.56.348702

System firmware version 348702

Its model H2C

The below two device's do not have this problem. And have the below software version 

System ver. 324896

Cast 1.56.324896

[Princesss · Accepted solution]

Hi Buckey62910,

Thanks for the additional info. Could you please check if the affected device is enrolled to the Preview Program?

1. Open the Google Home app .
2. Touch and hold your device's tile.
3. At the top right, tap Settings Device information Preview Program  Leave program.
4. You'll now find "Leaving" under Preview Program within Device Settings.

Important: Although your device is set to “Leaving” status, you'll have to wait for the next production firmware to be pushed to officially exit the program. This may take a week or two.

Keep me posted.

Best,

Princess

[Buckey62910]

It is indeed enrolled in the preview program as are the others.  I'll leave the program with this device and wait to see if it fixes it. 

Thank you very much. 

[Princesss]

Hi Buckey62910,

You're welcome! I'll be keeping this thread open for few more days and wait for your update.

Best,

Princess

[Princesss]

Hi Buckey62910,

Chiming in-- have you had the check if there are any changes after you left the Preview Program? Let us know of you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

[Buckey62910]

Sorry for the delay on this. Had some things come up. 

I've not had any problems since leaving the preview program work this device.  It still seems strange to me that the other two are just fine. I may replace this one with a new one once things are settled. 

[Princesss]

Hi Buckey62910,

I understand. Could you tell us when and where did you purchase the Google Home Mini so we can check your warranty options? 

Best,

Princess

[Buckey62910]

This particular one was purchased online from the Google store.  I can't recall the year but I can tell you that it was a deal at 9.99. Also this unit has the hole/slot in back where it can be hung on a wall. 

Hopefully this helps. 

Model h2c  made in thailand

It also says set up code

TBFBMS on it. 

In short purchased online directly through the Google store and it was a special promotion. 

[Princesss]

Hi Buckey62910,

Thanks for the additional info. We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

[Muddi]

Hey Buckey62910,

I'm just checking in to see if you had the chance to fill out the form?

Cheers,

Muddi

[Buckey62910]

I thought that I had, I will do it again in case I inadvertently didn't. I've had a lot going on lately and it might have slipped my mind. 

[Princesss]

Hi Buckey62910,

No worries, we'll keep this thread open for few more days. Let us know once you're done filling out the form so we can check it.

Best,

Princess

[Buckey62910]

I filed out the firm right after my last post. 

[Princesss]

Hi Buckey62910,

Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon. 
 

Best,

Princess

[Juni]

Hi there,

It seems like our support team already sent an email. Please continue the conversation there, as this thread will be locked after 24 hours.
 

Regards,
Juni.