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Why won’t my Google Home listen properly bc when I say hey Google Play YouTube it will say glitch

Rdianco
Community Specialist
Community Specialist

‎08-25-2021 08:28 AM

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: Craig Whittaker 7389 

 

I’m trying to reset up my speaker
 
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Rdianco
Community Specialist
Community Specialist

‎08-25-2021 08:30 AM

Hi Craig, 

 
Welcome to Google Nest Community. 
 
If your Google Assistant doesn't respond to a question or command after saying "Hey Google," the following steps may fix the issue. 
 
First, make sure:
  1. Your Google Nest or Home speaker or display is powered on and plugged into a wall outlet.
  2. The microphone isn't muted.
    • For Google Home: On the back of the device, touch the microphone mute button. Your Assistant will say whether the microphone is muted.
    • For Google Nest Mini (2nd gen) and Google Home Mini (1st gen): On the side of the device, toggle the mic switch. Your Assistant will say whether the microphone is muted.
    • For Google Nest Audio: On the back of the device, next to the power cord, toggle the mic switch. Your Assistant will say whether the microphone is muted.
    • For Google Nest displays: On the back of your display, use the switch to turn on the microphone. Your Assistant will say whether the microphone is muted. 
  3. The LED dots on top of your speaker or display will spin or blink when you say “Ok Google” or "Hey Google."
  4. If your Assistant answers other questions, try to ask the unanswered question in a different way.
If you've checked off all of the steps above and your Assistant still doesn't provide an answer, try one of the steps below and ask your question again. If you still don't get an answer, move to the next step:
 
Thanks and have a good day.
 
 
- From Arun Kumar S (Bronze Member)
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