WiFi connectivity issue

[Balaji]

Hi 

My google nest mini is not connecting to home WiFi network 

[frances]

Hello Balaji,

Thank you for reaching out. Sorry for the delay, I appreciate your patience. I would be more than happy to help get your device running and connected. First, I have some questions to allow our team to get a better understanding of this situation.

• Is this the first time you are setting up your device to WiFi? Or is your device suddenly not connecting to WiFi?

• Are you seeing any error messages? On the device itself or the Google Home App?
  • If Yes, what does the error message say?
• Are you on the same WiFi network as your other devices? 
• What type of WiFi do you have? A one-step private connection or a public WiFi that takes you to a landing/login page first?
• Have you tried connecting your device to a mobile hotspot instead? What happens?

I look forward to your response, let's get this issue resolved! 

[frances]

Hi All,

It's been a few days since we have heard from you. Just checking to see if you were able to see my response above. I look forward to your reply back, we're here to help!

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.