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Wifi connection issue

Braden
Community Member

Accidentally deleted my google home app from my iPhone. When I re downloaded the app and set it up the app says that my phone and my nest are on 2 different WiFi’s, but they aren’t. They are both connected to the same wifi. 

1 REPLY 1

tajennifer
Community Specialist
Community Specialist

Hi Braden,

 

Thanks for posting. I'm sorry to hear about the situation that you are experiencing with your Nest devices that are not connecting to the app again. I understand how frustrating that situation can be.Let's try uninstalling and reinstalling the Google Home app. If that doesn't work, please restart your router. If you have a dual-band Wi-Fi network, ensure all devices are connected to the same band.

 

Please let me know how these steps are going and let me know if you have questions.

 

Best regards,

Jenny