Woolworths assistant still not working

[PresburyHouse]

Woolworths assistand suddenly stopped working for me several months ago. When saying the suggested frases like "get woolies" or " I want to talk to Woolworths " google will respond wil "I dont know" and brings up a google search. Has anyone found a fix for this or know what is going on? Id love to get it working again. 

[JillG]

Hi @PresburyHouse 

Looks like Woollies Assistant action is going away. See this article Google is shutting down Assistant's Conversational Actions in favor of App Actions for Android 

Hopefully, Woolworth's can update and integrate a new app with Assistant.

[Dan_A]

Hi PresburyHouse,

I'm jumping in to ensure everything is good here. Have you seen Jill’s response? Let us know of the answers so we could take a closer look at them.

Best,

Dan

[Kirsti]

Hi there I’ve had exactly the same issue. I specifically purchased the google nest so I could add grocery items hands free, as I am cooking. I rang Woolworths today and they told me it was a google issue. Anything you can do to help here? Thank you 

[Dan_A]

Hi Kirsti,

I'm sorry about the experience you're having. You might want to take a look at the link provided above to get an idea of the status of Woolworth. We rely heavily on the functions and features of third-party apps and devices. In the meantime, how about you try to clear the cache of the Woolworths app installed on your Android phone or iPhone? Let me know how it goes.

Regards,

Dan

[Dan_A]

Hey there,

I wanted to follow up and see if you still needed help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best regards,

Dan

[Kirsti]

Hi Dan apologies for the slow reply- I’m not at home this week and can’t test until I get back next week. I’ll let you know.

thanks

kirsti 

[PresburyHouse]

Hi Dan, thank you for that.

What im getting from this is woolworths need to update their app. Is this correct?

Perhaps someone could get in touch with woolworths to figure out a fix or a plan to fix then update us accordingly? Going off their website and their response to this, it sounds like they are unaware they need to update their app.

[RebekahLea]

I am having the exact same issue! So frustrating when we purchased the google home hub specifically to make out shopping easier 

[Juni]

Hi folks,

I appreciate the information you all provided. This Google Assistant action would have been developed by Woolworths. While we don't support this issue, we can point you in the right direction. Our friends at Woolworths support group are the perfect folks to help you with it.

Regards,

Juni

[RebekahLea]

I have been informed by Woolworths directly that this function is no longer supported 

[Juni]

Hi RebekahLea,
 

Thanks for keeping us in the loop, If you all need help with your Nest speakers and displays you can create a new thread so we can help you here in Community.

Thanks,

Juni