Wrong weather location

[bo14in]

 No matter what I do, my weather location is wrong. I’ve done several factory restores, contacted support, I have correct addresses. Nothing. Support was useless as well.

[pereztzum]

Hi @bo14in,

I apologize for the continued trouble you're having with the wrong weather location on your Google displays. I understand you've already tried factory resets and contacted support, and that can be frustrating. Let's see if we can get this fixed together.

While location settings and cached data can sometimes cause issues, there might be something else going on in your specific case. Here are a few things we can try:

• Double-check Location Permissions: Make sure the Google app has permission to access your location. You can usually find this in your device's app settings under "Location." Look for the Google app and verify it has "Allow all the time" selected, or at least "While using the app."

• Review Your Places: Your Google account might have outdated or saved locations that are interfering. Open the Google Home app and tap your profile picture in the top right corner. Then, select "Assistant settings" and tap "You" > "Your places." Here, you can edit or remove any saved locations that might be causing confusion.

• Consider Conflicting Location Data: If you're using a VPN or have multiple Google accounts on your device, that could be throwing things off. Try temporarily disabling the VPN and make sure you're logged into the correct Google account on the display.

For more detailed instructions on managing your locations, you can visit our support page on changing home and work locations here.

If none of these solutions work, please don't hesitate and let me know.

Best,

Brandon.

[bo14in]

I’ve tried all of that and it has not helped. It still saying that I’m at least 20 miles away from where I really am. 

[pereztzum]

@bo14in,

I understand you've been encountering issues with your location appearing incorrectly on your device. Let's try some additional troubleshooting steps that might resolve the problem.

Checking and Changing Region (Android and iPhone):

On Android:

1. • Open the Google Play Store app.
   • At the top right, tap the profile icon.
   • Tap Settings > General > Account and device preferences > Country and profiles.
   • Tap the country where you want to add an account.
   • Follow the on-screen instructions to add a payment method for that country.
     • Note: Your profile can take up to 48 hours to update.
   • For more information, check this official help center article.

On iPhone:

1. Open the Settings app.

2. Tap your name, then tap Media & Purchases.

3. Tap View Account. You might be asked to sign in.

4. Tap Country/Region.

5. Select your new country or region.

6. Tap Change Country or Region.

7. Tap your new country or region, then review the Terms & Conditions.

8. Tap Agree in the upper-right corner, then tap Agree again to confirm.

9. Select a payment method and enter your new payment information and billing address, then tap Next. You must enter a valid payment method for your new country or region.*

Important Note: Changing your region might affect certain apps and services. Make sure you're aware of any potential implications before making a switch.

Lets try Enabling Location Services (iPhone):

1. Open the Settings app.
2. Scroll down and tap on "Privacy."
3. Tap on "Location Services."
4. Ensure the toggle for "Location Services" is switched on.
5. Scroll down to find the specific app that might be having location issues.
6. Tap on the app and make sure it's set to "Always" or "While Using the App" (tap on and off for a couple of times).

By following these steps and ensuring your region and location services are set correctly, we should be able to get your device's location pinpointed accurately.

If you're still experiencing issues after trying these steps, please share any error messages you encounter, and I'll do my best to provide further assistance.

Best,

Brandon.

[bo14in]

That has nothing to do with my nest hub or my nest speaker location. My phone location is fine. The location on the devices is correct. Just not the weather location. 

[pereztzum]

Hi @bo14in,

I understand your frustration with the wrong weather location. I apologize for the trouble you're experiencing.

To assist you better, we'll need some additional information. I'm sending you a secure form where you can provide all the necessary details  and also please fill out all the information required.

Here's the contact us form

Once you've completed the form, please let me know. This will allow us to investigate the issue further and find a solution.

Best regards,

Brandon